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Important Note: Please Read Carefully
In addition to the purchase of any travel services offered by Group Voyagers, Inc., doing business under the Monograms name (hereinafter “Monograms”), additional excursions and activities are offered for your convenience and can be added to your vacation easily and efficiently by Monograms. Though Monograms facilitates the purchase of these additional activities and excursions, they are sold and provided by local operators or other third parties that are entirely independent of Monograms (hereinafter “Supplier”). Monograms has no control nor right of control over the operations of these Suppliers. Your contract for additional excursions or activities will be between you and the Supplier of that particular activity or excursion you choose to purchase and not between you and Monograms. Monograms' limited involvement with your purchase of additional excursions or activities from Suppliers is set forth in these Terms and Conditions for Additional Excursions & Activities, as set forth below. Please read carefully and understand these Terms & Conditions for Additional Excursions & Activities before purchasing additional excursions or activities. Receipt of payment on any portion of your Monograms booking will be confirmation that you have reviewed, accepted and agreed to these Terms and Conditions for Additional Excursions & Activities.
Online Excursions and Activities:
Additional excursions and activities can be pre-purchased in conjunction with Monograms vacations only and are available for online purchase prior to your vacation. Online reservations can be made by visiting our Web site (www.Monogramstravel.com/login) up to 10 days prior to the commencement of services (i.e. start of the vacation). No online reservations can be made after that time; however, excursions and activities can be purchased while on vacation through your Local Host or the Supplier directly.
Deposit & Payment:
Once you make a booking online for Monograms which may include additional excursions and/or activities, you will be advised if your booking is confirmed. If we have confirmed your reservation, your Monograms package deposit will reserve your space on additional excursions and activities booked at the time of your Monograms vacation booking, with some limited exceptions as set forth below.
Final payment for additional excursions or activities booked at the time of your Monograms vacation package is due at the same time final payment is required for your Monograms package (see Deposit and Final Payment section of the Monograms Terms & Conditions above), except those noted below. If we do not receive final payment by the due date, Monograms reserves the right to cancel the reservations for any additional excursions and activities booked in conjunction with your Monograms package. Monograms is not responsible for canceled excursions or activities in the event final payment is not received by the due date. Only full payment can be applied to additional excursions and activities. Additional excursions and activities can be purchased at www.Monogramstravel.com/login up to 10 days prior to vacation start date. Additional excursions and activities selected after receipt of deposit for your Monograms vacation are payable in full at time of booking as these will be confirmed on a separate order number. Please see the Changes, Cancellations and Refunds policy below so you are aware of our policies prior to making a purchase. Only one credit card is accepted as payment for each excursion and activity order.
Exceptions to deposit and final payment:
- Excursions listed as non-refundable: full payment is due at time of checkout. There are no refunds or exchanges for these excursions or activities once purchased.
Currency:
All rates are quoted in U.S. or Canadian Dollars (depending on your booking location) on the Monograms Web site. Prices are subject to change without notice for any reason including currency fluctuations. Once you have paid the full per person deposit for your Monograms booking, your excursion and/or activity price is guaranteed to not increase for those excursions and/or activities selected. Excursions and activities purchased while on vacation are typically sold in local currency, therefore pricing may vary from what is advertised on this Web site. If purchasing additional activities or excursions while on vacation, the current price will be provided at that time.
Changes, Cancellations and Refunds:
Changes and cancellations can be made by visiting our Web site. You are able to make changes to or cancel excursions or activities purchased online up to 10 days prior to the commencement of services, except non-refundable excursions or activities. There is no penalty or cancellation fee for making changes or cancellations to refundable additional excursion or activity purchases up to this time. A refund will be made immediately to the credit card that you used to pay for the excursion/activity. However, from nine days prior to the commencement of services forward, no cancellations can be accepted and therefore a 100% cancellation fee applies. Excursions listed as non-refundable in the description will incur 100% cancellation penalties for any revisions or cancellations. Any request for refund is subject to these Terms and Conditions for Additional Excursions & Activities.
The following are Not Included in the Excursion or Activity Price:
Tips to local guides and drivers; food or drink outside of the contracted menu as presented at the restaurant and/or noted in the excursion or activity description (these extra items will be billed to you before leaving the restaurant); heliport/security fees, and all other items of a personal nature.
Guides, Services and Transportation:
We do our best to engage the best Suppliers including guides and transportation. Guides will always be English speaking while drivers may sometimes speak only their native language. It is not always possible to engage air-conditioned coaches or vehicles although they are requested. Please do not leave anything behind while sightseeing (items such as wallets, cameras, coats and umbrellas). Monograms is not liable for any lost items or damage to any property that occurs while on an excursion or during an activity, for any reason whatsoever. Passengers who choose to leave during an excursion or activity for which transportation is included must thereafter provide for their own transportation and services at their own expense.
Participation:
Not all excursions and activities are suitable for everyone. Some excursions and activities involve physical activity including but not limited to walking significant distances, climbing a large number of stairs, etc. Please see the excursion/activity description for any information about physical activity required for participation. Only you can know your physical condition and limitations. If you have questions about your ability to participate, or have any disabilities that may limit your ability to participate, you should inquire in advance of booking whether an excursion or activity will be able to accommodate your needs.
Young Travelers:
Passengers under 18 years of age will not be able to participate in excursions or activities unless accompanied by an adult. Monograms does not provide any child watching services. Many excursions and activities offer discounted pricing to children under the age of 18. Please see each excursion’s/activity’s pricing for detail. Some excursions require participants to be a certain age to participate in all portions of the excursion (i.e. wine excursions). There are no refunds for those portions of the excursion in which the young traveler cannot participate. The price reflects participation.
Excursion and Activity Descriptions:
Although Monograms endeavors to provide accurate information on this Web site, mistakes may occur. Consequently, Monograms reserves the right to refuse or rescind any booking which Monograms concludes was made on the basis of erroneous or incorrect information. While every effort is made to give accurate descriptions of the excursions and activities, the actual routing (the order in which sites are visited), availability and timing may vary. If a change is necessary, Monograms will endeavor to notify you in advance by e-mail or on vacation through your Local Host.
Excursion and Activities Responsibility:
The air carriers, accommodations, and other Suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing additional activities and excursions that are available for booking prior to departure or purchased while on vacation, are not run supervised, or controlled in any way by Monograms. These services are provided by local operators or other third parties that are entirely independent of Monograms. Monograms has no control nor right of control over the operations of these Suppliers. Such activities and excursions do not form any part of the product or services sold to you by Monograms, even where Monograms suggests particular Suppliers and/or assists you in booking such activities or excursions. Your contract for such activity or excursion will be with the Supplier of that particular activity or excursion and will be subject to the Supplier's terms and conditions, which may contain exclusions or limitations of liability, and are subject to the laws of the countries in which the Supplier's services or goods are supplied or provided.
The Suppliers reserve the right to accept or reject any person as an excursion or activity participant; to expel any participant from the excursion or activity; to make changes in the itinerary whenever the Supplier deems it necessary for the comfort, convenience, or safety of the participants; and to cancel an excursion or activity at any time.
By using the Monograms Web site to purchase an excursion or activity from a Supplier, you agree that neither Monograms nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any Supplier, any insurer or insurance administrator under the Travel Protection Plan, or any other person. Monograms has no liability for any such activity or excursion or for any act(s) or omission(s) of the Supplier for any of its employees or agents or any other person(s) connected with the activity or excursion. Any advice or assistance on or with any activity or excursion provided by any Monograms representative does not mean or imply that the activity or excursion is sold, supervised, or controlled by Monograms or that any such advice or assistance is given on behalf of Monograms. Vacation participants should not rely on any Monograms' representations regarding Suppliers or their activities or excursions and are advised to check with the Supplier of any activity or excursion and the applicable terms and conditions before booking.
Responsibility – Additional Excursions and Activities:
Group Voyagers, Inc., located at 5301 South Federal Circle, Littleton, Colorado 80123, is a company licensed to market and distribute travel products under the Monograms brand name, and arrange for the vacation services offered in its brochure or on its Web site, including transportation, sightseeing, additional excursions and activities, and accommodations through independent contracts.
Any dispute between the excursion participant and Monograms directly or indirectly relating to these Terms and Conditions for Additional Excursions & Activities shall be first submitted to mediation at Denver, Colorado, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under Colorado law before the Judicial Arbiter Group located at 1601 Blake Street, Denver, Colorado 80202 or its successor. The prevailing party shall be entitled to an award of costs and reasonable attorneys’ fees. Any action to enforce the arbitrator’s decision shall be brought in the state or federal courts in the State of Colorado.
Arbitration against Monograms must be commenced within one year following the date of excursion or activity completion. Neither Monograms nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.
No person, other than an authorized representative of Monograms by a document in writing, is authorized to vary, add, or waive any term or condition in its brochure or on its Web site, including any term or condition set forth in the preceding provisions.
Trade Name:
Monograms is a service mark registered in the U.S. Patent and Trademark Office. CST#2017032-20
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