These terms and conditions apply to 2012 vacations
PLEASE READ CAREFULLY
The purchase of any travel services offered by Lontours Canada Limited, doing business as Monograms (hereinafter “Monograms”) constitutes a contractual arrangement between you and Monograms, and represents your acceptance of the Monograms Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check on the Web sites or to request the latest version of the Terms & Conditions from your Travel Agent or Monograms prior to booking your vacation.
Deposit & Final Payment:
A non-refundable, non-transferable deposit of $250 per land vacation per person is required for Monograms to reserve space for you, with some limited exceptions as noted below. Your booking is not confirmed and payment is not deemed made until the deposit is received by Monograms and you receive a confirmation invoice. Monograms accepts cheques, money orders, Visa, MasterCard, and American Express. Your reservation will be automatically cancelled if deposit is not received by Monograms by the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Payment of the deposit indicates you have read and accepted these Terms and Conditions.
Please review and verify your booking invoice thoroughly and contact your Travel Agent or Monograms immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Monograms cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, Monograms reserves the right to re-invoice you with correct pricing.
Final payment is due 45 days prior to commencement of services, with some limited exceptions as set forth below. If final payment is not received by the due date, your reservation will be cancelled and your full deposit, including Travel Insurance payments, will be retained by Monograms. Monograms is not responsible for cancelled land and/or air reservations in the event payment is not received by the final payment date. Payment in full is required at time of booking for reservations made within the final payment date of your vacation (in most cases, within 45 days of departure). For group reservations, Travel Agents should refer to the Group Policy, which will be provided to you by Monograms upon request and is also located in the Travel Agent Portal.
Acceptance on the vacation is subject to presentation of the Monograms Traveller Certificate, which will be available in your final Travel Documents.
Exceptions Apply to These Vacations:
The following deposit and/or final payment dates apply to these vacations. Please see your invoice for more information on deposit and/or final payment dates.
- For vacations that include Botswana and/or Zambia's National Parks a nonrefundable, per person land deposit of $1000 is required to reserve space for you.
- For Monograms North America vacations, and Monograms pre & post cruise vacations, a $50 per person deposit is required to reserve space for you.
- For Monograms North America vacations that include a train on the Rocky Mountaineer or Alaska Railroad, final payment is 65 days prior to the commencement of services. For all other Monograms North America vacations, final payment is 30 days prior to the commencement of services.
- For cruise vacations that include a cruise on the Stella Australis, a cruise on the Santa Cruz, a cruise on the Galápagos Explorer II, a cruise on the Iberostar Grand Amazon, a cruise on the M/V Aria, the Galápagos Finch Bay, and Botswana and/or Zambia National Parks, final payment is due 90 days prior to the commencement of services.
Air Inclusive Vacations:
An additional non-refundable air deposit ($250 per person for 2012 departures or $300 person for 2013 departures) is required for any air booked in conjunction with any land vacation. Air can only be booked by Monograms in conjunction with a vacation package.
Intra-vacation air: An additional $250 per person, non-refundable air deposit is required for packages with Intra-vacation air as noted in the itinerary. Applicable land and air deposits as above are also required at time of booking.
The following taxes and fees will be added to your trip price if you book an air-inclusive vacation with Globus. These taxes and fees are dependent upon your itinerary. Please ask your Travel Agent or your Globus representative at time of reservation for more information.
- Applicable government and other authority taxes and fees, arrival and departure airport taxes.
CANCELLATION & CANCELLATION FEES:
If cancellation is received by Monograms before the final payment date of your vacation, your non-refundable deposit and Travel Insurance payments will be retained in addition to any airline-imposed fees or penalties. For individual reservations, the following per person cancellation fees apply. Total price does not include discounts, promotions, or special incentives. (For group reservations, refer to the Group Policy.)
Standard Cancellation Fees escorted and independent vacations:
- 45-22 days prior to commencement of services: 20% of total price plus Travel Insurance payments
- 21-8 days prior to commencement of services: 30% of total price plus Travel Insurance payments
- 7-1 days prior to commencement of services: 50% of total price plus Travel Insurance payments
- On departure day and later: 100% of total price plus Travel Insurance payments
Exceptions to the standard cancellation fees:
For cruise vacations that include a cruise on Stella Australis, vacations that include a cruise on the Santa Cruz, vacations that include a cruise on the Galápagos Explorer II, vacations that include a cruise on the Iberostar Grand Amazon, vacations that include the Galápagos Finch Bay and vacations that include a cruise on the M/V Aria, the following cancellation fees apply:
- 90-60 days prior to commencement of services: 35% of total price plus Travel Insurance payments
- 59-30 days prior to commencement of services: 50% of total price plus Travel Insurance payments
- 29-1 days prior to commencement of services: 80% of total price plus Travel Insurance payments
- On departure day and later: 100% of total price plus Travel Insurance payments
North America Single-City, Muti-City Getaways, Hawaii & Driving Vacations:
- 30-7 days prior to commencement of services: 30% of total price plus Travel Insurance payments
- 6-1 days prior to commencement of services: 50% of total price plus Travel Insurance payments
- On departure day or later: 100% of total price plus Travel Insurance payments
Vacations that include Botswana/Zambia's national parks:
- 90-60 days prior to commencement of services: 35% of total price plus Travel Insurance payments
- 59-30 days prior to commencement of services: 50% of total price plus Travel Insurance payments
- 29-1 days prior to commencement of services: 80% of total price plus Travel Insurance payments
- On departure day and later: 100% of total price plus Travel Insurance payments
North America Rail Getaways (vacation code JR, JA and JAR):
- 65-47 days prior to commencement of services: 50% of total price plus Travel Insurance payments
- 46-0 days prior to the commencement of services: 100% of total price plus Travel Insurance payments
Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and Activities & Excursions reserved prior to, during, and after the vacation. If flight changes, including but not limited to flight cancellations or name changes, are requested after full land and air deposits are received, revision fees, change fees, or airline cancellation fees will apply (see “Revision Fees” below). In many instances, airline revision or change fees can be up to $250 but in some instances may be up to 100% of the ticket price. Cancellation penalties will be quoted at time of cancellation.
Monograms reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand. If a vacation is cancelled prior to departure, Monograms’ only responsibility will be to refund the amount received for the reservation. Monograms will try to rebook the same vacation with a different departure date, or a similar vacation. For air-inclusive vacations, Monograms will try to confirm air schedules for the selected new dates, subject to availability. Monograms cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Monograms.
REVISIONS AND REVISION FEES:
In addition to airline-imposed change fees, a fee of $30 per transaction will be charged for any alteration or revision made to a reservation. Any revision to a booking may result in the loss of confirmed airline reservations or increased airfare which will be payable by you. Additional airline and hotel penalties may also apply and may be up to 100% of the full price. A change of traveller name, vacation date, or itinerary within final payment will be treated as a full cancellation and new reservation; vacation cancellation fees (as above) apply.
Intra-vacation air and hotel penalties may also apply to alternations or revisions to a booking and may be up to 100% of the full price. A change of traveler name, vacation date, or itinerary within final payment will be treated as a full cancellation and new reservation; vacation and airfare cancellation fees (as above) apply.
AIR ARRANGEMENTS:
International airfare may be purchased through Monograms for travel originating from Canada. All carriers are independent operators and are not owned, managed or operated by Monograms. Your airline ticket is a contract between you and the air carrier only, even if you purchase through Monograms. By purchasing your air services through Monograms you waive all liability for Monograms for such air services.
Monograms is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you purchased air through Monograms, we will try and assist in making new arrangements providing you have not already checked in with your airline for your first flight segment. After check-in, you must work with the airline directly to reach your destination or to make any alternate arrangements including amendments to return services. Please be aware airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules, or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by Monograms for portions of trips missed due to cancelled, rescheduled, or delayed flights after airport check-in, nor is Monograms responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.
For air purchased through Monograms, if any air schedule requires an overnight stay in a gateway city, Monograms can assist you with hotel reservations; however, the cost of the overnight stay (including but not limited to hotel and meals) is your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time. If you make your own flight arrangements, Monograms will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.
Under the new Secure Flight Program enacted by the U.S. Department of Homeland Security, the Transportation Security Administration (TSA) requires airlines to collect information from you for the purposes of watch list matching. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. At time of booking a vacation with air reservations, Monograms will collect the required information and add to your air booking to pass to the airline(s) for the Secure Flight Program. The information includes full name, date of birth, gender and redress number (if available). Failure to provide the required TSA information at time of booking will result in the loss of confirmed flights and airfare price as information is required for ticketing. Rebooking lost airfare is subject to schedule availability at time of rebooking and may result in alternate flight schedules and/or increases in airfare price. Any increase in airfare price is payable by you.
PARTICIPATION:
For the benefit of everyone on your vacation, Monograms reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. Monograms will not refund or cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behaviour.
TRAVELLERS WHO NEED SPECIAL ASSISTANCE:
You must report any disability requiring special attention to Monograms at the time the reservation is made. Monograms will make reasonable attempts to accommodate the special needs of disabled travellers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. Monograms cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches, cruise ships and other vehicles, or other personal needs. A qualified and physically able companion must accompany travellers who need such assistance and must assume full responsibility for their well being. All travellers with Monograms are subject to the Participation clause above.
Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting, or walking. Monograms is not responsible for any missed activities due to a participant’s inability to participate with the group.
Most transportation services, including the touring motorcoaches and cruise ships, are not equipped with wheelchair ramps. With prior permission and waivers, we will attempt to accommodate motorized scooters on domestic vacations, depending on the suitability of the itinerary. Motorized scooters are not typically suitable on international vacations.
YOUNG TRAVELLERS:
Travellers who are under 18 years old on the departure date must be accompanied by an adult throughout the vacation. We recommend that children under 12 years of age share accommodations with an adult. For any special requirements regarding airline tickets for children, contact your airline directly. The following young traveller discounts apply to Monograms vacations. To receive the young traveller’s discount, the age of the traveller must qualify at commencement of services.
On Monograms Single-City & Multi-City Getaways in North America children 12-17 receive a 10% discount on the land vacation price; children 11 and under receive a 25% discount. The land vacation price does not include air between cities (internal air) when applicable. On North America Rail Vacations (JR, JA, JAR), children 2-11 receive a 25% discount.
On Monograms vacations in Europe, children ages 2-11 receive a 25% discount off of the land vacation price and children 12-17 receive a 10% discount off the land vacation price. The land vacation price does not include air between cities (internal air) when applicable.
On Monograms vacations in Asia, Australia, and New Zealand, children 2-17 receive a 10% discount on the land vacation price. The land vacation price does not include air between cities (internal air).
On North America Road Trip by Monograms Driving Vacations & Hawaii Island Getaways the land vacation price for children 2-11 is free. Children 12-17 receive a 10% discount. The land vacation price does not include air between cities (internal air), when applicable, or sightseeing costs on Hawaii Islands Getaways.
On Monograms vacations in South and Central America, except those with a Galápagos cruise or a cruise on the Iberostar Grand Amazon, children 2-17 receive a 10% discount on the land vacation price. The land vacation price does not include air between cities (internal air). There is no discount for young travellers on Monograms vacations that include a Galápagos cruise or a cruise on the Iberostar Grand Amazon. On vacations that include a cruise on the Iberostar Grand Amazon, children under 15 are not allowed and vacations on the M/V Aria do not allow children under the age of 8.
On Monograms vacations in Africa that include lodges/camps in Botswana and Zambia, and North America vacation code VG, children under 12 are not allowed. For all other Monograms Africa vacations, children 2-17 receive a 10% discount on the land vacation price. The land vacation price does not include air between cities (internal air).
Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be travelling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations.
SMOKING:
Smoking is not allowed on transportation that is exclusively provided by Monograms. On cruise ships, smoking is restricted to certain areas of the vessel. Many hotels in North America have imposed a 100% non-smoking policy and many cities have imposed non-smoking regulations in public spaces. As a standard rule, Monograms confirms non-smoking hotel rooms. If you require a smoking room a request may be submitted, but we cannot guarantee availability.
PRICE POLICY:
All vacation prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare except where noted. Vacation prices are per person, based on double occupancy. Single room supplements and triple and quad room reductions or pricing are listed where applicable. Not all accommodation types are available on all vacations. Prices are subject to increase without notice, subject to the guarantees set forth below.
Once Monograms has received your full deposit for any vacation that land vacation price is guaranteed and you are protected against any land price increase due to currency surcharge. Any subsequent cost increases are at Monograms’ expense, not including energy cost increases and/or any government tax increases.
Air-inclusive vacations, and/or land-only vacations that include air between cities (internal air) are guaranteed when Monograms has received your full land and air deposits. Monograms reserves the right to ticket bookings upon receipt of full land and air deposits thus any subsequent changes made at your request are subject to airline-imposed change fees and/or changes in airfare price, which are your responsibility to pay. Air is only available to passengers travelling from Canada and only available when booked in conjunction with a land vacation.
Vacation departures in 2013 are subject to itinerary modifications. Full details will be available in September 2012. Travellers have the right to cancel their reservation without penalty within 7 days of notification if the vacation price increases more than 7%, excluding taxes, for departures in 2013.
VISAS & PASSPORTS:
You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Non-Canadian citizens must consult with appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently. Monograms is not responsible for providing you with specific visa and passport information or documentation, and Monograms cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers travelling internationally are required to have a passport.
Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when travelling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements.
HOTELS & ACCOMMODATIONS:
The hotels listed in this brochure are intended to be used on all departures; however, if a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be equivalent or higher to those shown. No refunds are provided for hotel changes; full cancellation penalties as noted above apply.
Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double bedded rooms. These rooms will be allocated to couples. Please note that check-in times vary worldwide; Monograms cannot control or guarantee check-in times.
BAGGAGE ALLOWANCE:
Porterage for one suitcase is included in the vacation price. Airport and train station porterage is not included unless otherwise specified in your travel documents. Please be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations.
Your single bag should have dimensions not exceeding 30”x21”x11” and weight not exceeding 50 lbs (22 kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits. Some vacations have more restrictive regulations than these listed above.
Due to limited capacity on safari vehicles in Africa and flights when on safari, your single bag must be soft-sided and cannot exceed 33 lbs (15 kg) for vacations in Kenya & Tanzania or 44 lbs (20 kg including hand luggage) in Botswana or Zambia. We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any Monograms Africa vacation. Please refer to your Travel Documents for more information.
Air carrier restrictions may vary from the limitations listed above. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive. Most airlines charge fees for checked baggage and these fees are not included in the airfare or the vacation package price. Please check with your airline(s) directly for baggage information, regulations, and fees. Monograms is not responsible for additional fees imposed by air carriers for baggage. Regulations within most airports require that travellers handle their own luggage through customs. No responsibility is accepted by Monograms for loss of or damage to baggage or any of the traveller’s belongings throughout the duration of the vacation. Baggage insurance is recommended. See the Monograms Web site for an all inclusive Travel Insurance Plan.
Carry-on bags should not exceed the dimensions of 12”x11”x6”. For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
TRAVEL DOCUMENTS:
Passenger Travel Documents, including e-ticket itineraries, are sent by regular ground delivery approximately 2-3 weeks prior to departure, provided full invoice payment has been received.
Gratuities:
Gratuities are included for services during the land stay of your vacation. This includes wait staff at included meals, hospitality staff at hotels for nights purchased through Monograms, and porterage at hotels for one suitcase per person. Gratuities for your Cruise Director, Local Hosts, Local Guides, Driver, and ship’s crew are not included in the vacation price and are discretionary.
NOT INCLUDED IN THE VACATION PRICE:
The following is not included for all destinations: International Air Transportation tax; agricultural tax; other per person taxes imposed by government entities; International arrival and departure and other government imposed fees up to $400 per person; port taxes; passports; visas and vaccinations; tips to your Local Host or Cruise Director, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted Monograms menu as presented at a hotel or restaurant or onboard your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant); additional Activities and Excursions; airport transfers on non-qualifying flights; porterage at airports and train stations; Travel Insurance; baggage fees; and all other items of a personal nature.
In addition, for Air-Inclusive itineraries travelling via the United States, the following are not included: Federal inspection fees for the Federal U.S. Customs and Immigrations; airport taxes and fees including the September 11th Security fee up to $10 per person, passenger facility charges up to $18 per person, Federal domestic flight segment fees up to $3.70 per segment, and U.S. and International arrival and departure and other government-imposed fees of $200-$375 per person.
Some South America countries (Argentina and Chile) require international travelers to pay entry and/or exit fees at the airport. These fees will be collected by the local government and are payable by the traveler at time of travel. Your confirmation booking information will contain information about these fees. If you would like more information prior to booking, please contact your Travel Consultant.
REFUNDS:
Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveller. Airport transfers are complimentary with air booked through Monograms on qualifying flights and dates. Not all flights or dates qualify. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.
SERVICE INQUIRIES AFTER A VACATION:
As it is difficult and sometimes impossible to properly investigate a complaint if Monograms is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.
After returning from your vacation, if you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by Monograms, Traveller Services, Lontours Canada Limited. (See address under “Responsibility”).
Any complaint or claim involving the vacation services offered in this brochure must be notified to Monograms within 30 days of the vacation completion, except where such time limitations are prohibited by law.
Any complaint or claim involving the vacation services offered in this brochure, involving the negligence of any suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, must be notified to Monograms while on vacation or within 30 days of the vacation completion, except where such time limitations are prohibited by law.
HOLIDAYS:
During local or national holidays or special events, on Sundays, and religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, and shopping may be limited or not available. Alternatives will be offered whenever possible. Monograms cannot be held responsible for any closures or curtails for any reason.
Christmas Market Vacations: Please note that Christmas markets generally close prior to Christmas Eve.
SAFETY:
Please be aware that during your participation in vacations operated by Monograms, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of travelling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Monograms will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Monograms will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or Activities and Excursions you agree that you will hold Monograms harmless regarding any provision of medical care or the adequacy of any care rendered. Payment of your deposit indicates you accept these risks and dangers and agree to hold Monograms harmless for such.
PHOTOGRAPHS OR PICTURES:
Photographs or pictures appearing in this brochure should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.
ACTIVITIES & EXCURSIONS:
Optional activities and excursions ("the Services") available for booking are provided by local operators or other third parties that are entirely independent of Monograms and do not form any part of the product or services sold to you by Monograms or of these Terms & Conditions, even where Monograms suggests particular operators/other third parties and/or assists you in booking such optional activities or excursions. Your contract for such Services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Monograms has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion.
Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by Monograms or that any such advice or assistance is given on behalf of Monograms. Vacation participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking.
For operational reasons, not all optional excursions listed in the tour itinerary, in print or online or in travel documents may be available during your vacation. Your Tour Director will advise of availability while on tour.
CAR RENTAL:
These Terms & Conditions contain a summary of some of the rental conditions. For full, detailed conditions refer to the conditions schedule in the car rental agreement. To rent a car, drivers must be at least 25 years of age with a valid driver’s license. Collision Damage Waiver Fees are not included in the vacation price. You may ask them to be covered when picking up your vehicle; you will be responsible for paying waiver fees directly to the car rental supplier. Car rental Terms & Conditions are subject to change but usually do not include gasoline, tolls, ferries, additional insurance, taxes, infant seat charges, or surcharges for additional drivers. Rental days are calculated on a 24-hour basis. Early return of the vehicle does not entitle you to any refund of the unused portion of the rental. Fees associated with rental exceptions and/or late car returns are not covered in the vacation package. These fees are payable directly to the rental car company.
RESPONSIBILITY:
Lontours Canada Limited, located at 1061 Eglinton Avenue West, Toronto, Ontario M6C 2C9, is an independent company (“the Company”) licensed to market and distribute travel products under the Monograms brand name, and arrange for the vacation services offered in this brochure, including transportation, sightseeing, and accommodations through independent contracts.
Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.
The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (vacation participants). Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail, or road carrier or any stay in a hotel, the Company’s maximum liability is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.
After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants. The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Insurance Plan, or any other person.
Any dispute between the vacation participant and the Company directly or indirectly relating to the Terms & Conditions shall be first submitted to mediation at Toronto, Ontario, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under Ontario law (Arbitration Act, 1991) in Toronto, Canada, where the arbitration shall be conducted before a single arbitrator in English. The prevailing party shall be entitled to an award of costs and reasonable attorneys’ fees. Any action to enforce the arbitrator’s decision shall be brought in the courts of the province of Ontario.
Arbitration against the Company must be commenced within one year following the date of vacation completion. Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.
No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its Web site, including any term or condition set forth in the preceding provisions.
TRADE NAME:
Monograms is a registered trademark in Canada
No. TMA664895
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