Independent Travel - Monograms® Vacation Packages

Travel Terms & Conditions

PLEASE READ CAREFULLY

The purchase of any travel services offered by Lontours Canada Limited., authorized to do business as Monograms (hereinafter "Monograms") constitutes a contractual arrangement between you (the Traveller ) and Monograms, and represents your acceptance of the Monograms Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check the Web site or to request the latest version of the Terms & Conditions from your Travel Agent or Monograms prior to booking your vacation.

Lontours Canada Limited, located at 3280 Bloor Street West, Centre Tower, 4th floor, Suite 400, Toronto, Ontario, M8X 2X3, is an independent company (“the Company”) licensed to market and distribute travel products under the Monograms brand name, and to arrange for the vacation services offered on its websites or in its brochures, including transportation, sightseeing, and accommodations through independent contracts.

These Terms and Conditions are binding upon all members of the passenger’s family, dependents, estates, heirs, successors and legal personal representatives.

Deposit & Final Payment:

A non-refundable, non-transferable land deposit of $250 per person per vacation is required for Monograms to reserve space for you, with some limited exceptions as noted below. Monograms accepts cheques, money orders, Visa, MasterCard, and American Express. Your booking is not confirmed and payment is not deemed made until the deposit is received by Monograms and you receive a confirmation invoice. Your reservation will be automatically cancelled if deposit is not received by Monograms by the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Payment of the deposit indicates you have read and accepted these Terms and Conditions.

Please review and verify your booking invoice thoroughly and contact your Travel Agent or Monograms immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Monograms cannot accept responsibility if we are not notified of inaccuracies within 10 days of sending out the invoice. In the case of billing errors, Monograms reserves the right to re-invoice you with correct pricing.

Final payment for your 2016 vacation is due 45 days prior to commencement of services, with some limited exceptions as set forth below. If final payment is not received by the due date, your reservation will be cancelled and your full deposit, including Travel Insurance payments and any air deposits or Instant Purchase Air purchases (including applicable fees), will be retained by Monograms. Monograms is not responsible for cancelled land and/or air reservations in the event payment is not received by the final payment date. Payment in full is required at time of booking for reservations made within the final payment date of your vacation (in most cases, within 45 days of departure). For group reservations, Travel Agents should refer to the Group Policy, which will be provided to you by Monograms upon request and is also located in the Travel Agent Portal.

Final payment for your 2016 vacation to South America or Africa, Asia, South Pacific is due 60 days prior to commencement of services, with some limited exceptions, as set forth below. If final payment is not received by the due date, your reservation will be cancelled and your full deposit, including Travel Insurance payments and any air deposits or Instant Purchase Air purchases (including applicable fees), will be retained by Monograms. Monograms is not responsible for cancelled land and/or air reservations in the event payment is not received by the final payment date. Payment in full is required at time of booking for reservations made within the final payment date of your vacation (in most cases, within 60 days of departure).

Acceptance on the vacation is subject to presentation of the Traveller Certificate, which will be available in your final Travel Documents.

For group reservations, Travel Agents should refer to the Group Policy, which will be provided to you by Monograms upon request and is also located in the Travel Agent Portal.

Exceptions Apply to These Vacations:

The following deposit and/or final payment dates apply to these vacations. Please see your invoice for more information on deposit and/or final payment dates.

  • For vacations that include Botswana, or Uganda, a $1000 per person, non-refundable land deposit is required to reserve space for you. Final payment for these vacations is due 90 days prior to the commencement of services.
  • For cruise vacations that include a cruise on the Stella Australis, Santa Cruz II, Galapagos Legend, La Pinta, Eclipse, Galápagos Odyssey, Galápagos Sea Star Journey, Iberostar Grand Amazon, and vacations that include the Galápagos hotel stays, final payment is due 90 days prior to the commencement of services.

Monograms air options: Flex-Air and Instant Purchase Air. Flex-Air allows flexibility if you want to make changes to your vacation schedule. Instant Purchase Air may offer additional airline options but has more restrictions. Some vacations may only offer one Air type option.

AIR-INCLUSIVE VACATION DEPOSITS AND FINAL PAYMENT: 

The following additional payments are required for International or domestic air added to the start and/or end of your vacation and/or for Intra-vacation air as specified in the itinerary. International or domestic air and/or Intra-vacation air price quotes will show how much of your total trip cost is made up of government-imposed taxes and fees applicable at the time of booking. Air pricing is guaranteed upon receipt of full land plus air deposit or land plus full airfare price depending on type of airfare purchased (Flex-Air or Instant Purchase Air).

Flex-Air: An additional, non-refundable $300 per person air deposit is required for Flex-Air booked in conjunction with a Monograms vacation. Applicable land deposit as above is also required at time of booking.

Instant Purchase Air: Full air payment plus a $50 (International) service fee is required, and will be included with the quote, at time of booking for Instant Purchase Air booked in conjunction with a Monograms vacation. Applicable land deposit as above also required at time of booking. Once booked, Instant Purchase Air is non-changeable and non-refundable.

Flex-Air or Instant Purchase Air can only be booked by Monograms in conjunction with a Monograms vacation package and is only available from Canada, although some Africa, Asia, South America and South Pacific itineraries may require air from the United States.

Intra-vacation air: Intra-Vacation air may be Flex-Air or Instant Purchase Air and will be advised at time of booking. For Flex Intra-Vacation Air, an additional $250 per person, non-refundable air deposit is required. For Instant Purchase Intra-Vacation Air, full air payment plus a $50 (International, except South Pacific); $80 ( South Pacific) service fee is required and will be included with the quote, at time of booking for Instant Purchase Intra-Vacation Air booked in conjunction with a Monograms vacation. Applicable land and Flex-Air deposits or Instant Purchase Air full payments, as above, are also required at time of booking. Airfare prices include all taxes, fees, and fuel surcharges, though may be broken out into separate invoice line items.

Airfare prices include all taxes, fees and fuel surcharges though may be broken out into separate invoice line items. These taxes and fees include:

  • September 11th Security Fee up to $10 per person
  • Passenger facility charges up to $18 per person
  • Federal domestic flight segment fees up to $3.70 per segment
  • All Canadian and international arrival and departure and other government-imposed fees added by the airlines and applicable at the time of booking.

These taxes and fees are dependent upon your itinerary. Please ask your Travel Agent or your Monograms representative at time of reservation for more information.

CANCELLATION & CANCELLATION FEES:

If a booking cancellation is received by Monograms prior to the final payment date of your vacation, your non-refundable land deposit and Travel Insurance payments will be retained in addition to your Flex-Air deposit, Instant Purchase Air payment and service fee, and/or Intra-vacation air deposit. For individual reservations, the following per person cancellation fees apply. (For group reservations, refer to the Group Policy.)

Standard Cancellation Fees escorted and independent vacations:


  • 45-22 days prior to commencement of services: 20% of total price* plus Travel Insurance payments
  • 21-8 days prior to commencement of services: 30% of total price* plus Travel Insurance payments
  • 7-1 days prior to commencement of services: 50% of total price* plus Travel Insurance payments
  • On departure day and later: 100% of total price* plus Travel Insurance payments

For 2016 South America, Asia, South Pacific and Africa vacations


  • 60-22 days prior to commencement of services: 20% of total price* plus Travel Insurance payments
  • 21-8 days prior to commencement of services: 30% of total price* plus Travel Insurance payments
  • 7-1 days prior to commencement of services: 50% of total price* plus Travel Insurance payments
  • On departure day and later: 100% of total price* plus Travel Insurance payments

Exceptions to the standard cancellation fees:

For vacations that include Botswana and Uganda, for cruise vacations that include a cruise on the Stella Australis, Santa Cruz II, Galapagos Legend, La Pinta, Eclipse, Galápagos Odyssey, Galápagos Sea Star Journey, Iberostar Grand Amazon, and vacations that include the Galápagos hotel stays, the following cancellation fees apply:

  • 90-60 days prior to commencement of services: 35% of total price* plus Travel Insurance payments
  • 59-30 days prior to commencement of services: 50% of total price* plus Travel Insurance payments
  • 29-1 days prior to commencement of services: 80% of total price* plus Travel Insurance payments
  • On departure day and later: 100% of total price* plus Travel Insurance

For 2016 South America, Asia, South Pacific and Africa Vacations:

  • 90-30 days prior to commencement of services: 50% of total price* plus Travel Insurance payments
  • 29-1 days prior to commencement of services: 80% of total price* plus Travel Insurance payments
  • On departure day and later: 100% of total price* plus Travel Insurance payments

*Total price does not include discounts, promotions, special incentives, Instant Purchase Air and Instant Purchase IntraVacation Air or their associated service fees, which are non-refundable after purchase and will be retained in addition to the above cancellation fees.

Airfare taxes are refundable. Other exceptions may apply to vacations referenced in this brochure that do not have a full Dates & Prices box. Full details are available through your Travel Agent or on our website.

Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and additional excursions and activities reserved prior to, during, and after the tour. Cancellation penalties will be quoted at time of cancellation.

Monograms reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure. If a vacation is cancelled prior to departure, Monograms' only responsibility will be to refund the amount received for the reservation. Monograms will try to rebook the same vacation with a different departure date or a similar vacation but there is no guarantee of availability of offering. For air-inclusive vacations, Monograms will try to confirm air schedules for the selected new dates, subject to availability. Monograms cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Monograms.

REVISIONS AND REVISION FEES:

In addition to any airline-imposed change fees, a fee of $30 per transaction will be charged by Monograms for any alteration or revision made to a reservation after deposit or payment is received. Any revision to a booking, including but not limited to flight cancellations or name changes, may result in the loss of confirmed airline reservations or increased airfare which will be payable by you. In many instances for Flex-Air purchases airline revision or change fees are up to $300, but in some instances may be up to 100% of the ticket price. Instant Purchase Air and associated service fees are non-refundable and non-changeable thus alterations or revisions to a booking with Instant Purchase Air will require new air to be purchased and is subject to full payment as above.

Intra-vacation air and hotel penalties may also apply to alternations or revisions to a booking and may be up to 100% of the full price. A change of traveller name, vacation date, or itinerary within final payment will be treated as a full cancellation and new reservation; vacation, additional service and airfare cancellation fees (as above) apply.

AIR ARRANGEMENTS:

International airfare may be purchased through Monograms for travel originating from Canada, with some exceptions from the United States. All carriers are independent operators and are not owned, managed or operated by Monograms. Your airline ticket is a contract between you and the air carrier only, even if you purchase through Monograms. By purchasing your air services through Monograms you waive all liability for Monograms for such air services.

Monograms is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you purchased air through Monograms, we will try to assist in making new arrangements providing you have not already checked in with your airline for your first flight segment. After check-in, you must work with the airline directly to reach your destination or to make any alternate arrangements including amendments to return services. Please be aware airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by Monograms for portions of trips missed due to cancelled, rescheduled or delayed flights after airport check-in, nor is Monograms responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.

For air purchased through Monograms, if any air schedule requires an overnight stay in a gateway city, Monograms can assist you with hotel reservations; however, the cost of the overnight stay (including but not limited to hotel and meals) is your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.

If you make your own flight arrangements, Monograms will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.

Under the Secure Flight Program enacted by the U.S. Department of Homeland Security, the Transportation Security Administration (TSA) requires airlines to collect information from you for the purposes of watch list matching. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. At time of booking a vacation with air reservations, Monograms will collect the required information and add to your air booking to pass to the airline(s) for the Secure Flight Program. The information includes full name, date of birth, gender and redress number (if available). Failure to provide the required TSA information at time of booking will result in the loss of confirmed flights and airfare price as information is required for ticketing. Rebooking lost airfare is subject to schedule availability at time of rebooking and may result in alternate flight schedules and/or increases in airfare price. Any increase in airfare price is payable by you. TSA information is required at time of booking for Instant Purchase Air.

Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. For more information about aircraft disinfection requirements and a list of countries requiring disinfection of in-bound flights, please visit http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.

FREQUENT FLYER REWARD PROGRAMS:

Please note that Frequent Flyer mileage accrual is at the discretion of the airline(s) and is not always granted for airfare purchased through Monograms. You will need to contact the airline(s) directly for information on Frequent Flyer Programs and any applicable reward mile accrual. Monograms cannot assist with this process. Cancellation penalties, as noted above, will apply to all airfare, regardless of accrual grants. Please take this into consideration before purchasing airfare.

PARTICIPATION:

For the benefit of everyone on your vacation, Monograms reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. Monograms will not refund or cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior.

You must report to Monograms any disability requiring special attention while on tour or on cruise at the time the reservation is made. Monograms will make reasonable attempts to accommodate the special needs of disabled travellers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. Monograms cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches, cruise ships and other vehicles, or other personal needs. Monograms strongly recommends a qualified and physically able companion must accompany travellers who need such assistance. All travellers with Monograms are subject to the Participation clause above.

Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking, sometimes on unpaved or cobblestone streets. Monograms is not responsible for any missed activities due to a participant's inability to participate in included or purchased excursions. Most transportation services, including the sightseeing motorcoaches and cruise ships, are not equipped with wheelchair ramps. Motorized scooters are not typically suitable on international tours.

Although some of our ships have elevators, many small ships do not. Passengers requiring ship elevators should inquire before making reservations. Additionally, most stateroom doors and restrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with coamings. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor.

YOUNG TRAVELLERS:

Travellers who are under 18 years old on the departure date must be accompanied by an adult throughout the vacation and are requested to share an adult's accommodation. There are no age restrictions on Monograms independent vacations except as noted below. For any special requirements regarding airline tickets for children, contact your airline directly. Children under 2 are free of charge and require payment directly to the hotel for any necessities (i.e. crib).

On Monograms vacations the following age restrictions apply:

  • Africa vacations that include lodges/camps in Botswana, Sanctuary Swala, or Victoria Falls Safari Club, children under 12 are not allowed.
  • In Uganda, young travellers under 15 are not allowed.
  • On vacations that include a cruise on the Iberostar Grand Amazon, children under 10 are not allowed.
  • On vacations that include the Aria, children under 8 are not allowed.

On 2016 Monograms Africa and South America vacations the following age restrictions apply:

  • For vacations that include lodges/camps in Botswana, young travellers under 12 are not allowed.
  • For vacations that include Victoria Falls Safari Club, young travellers under 10 are not allowed.
  • For vacations that include Sanctuary Swala, young travellers under 6 are not allowed. .
  • In Uganda, young travellers under 15 are not allowed.
  • On vacations that include a cruise on the Iberostar Grand Amazon, children under 10 are not allowed.

The following young traveller discounts apply to Monograms vacations. To receive the young Traveller’s discount, the age of the traveller must qualify at commencement of services. The discount applies when sharing accommodations with two adults. The land vacation price does not include air where applicable.

Monograms vacations in Europe:


  • Children 12-17 receive a 10% discount on the land vacation price; children 2-11 receive a 25% discount.

On Monograms vacations in South America - except those with a Galápagos cruise on the Stella Australis, Santa Cruz ll, Galapagos Legend, La Pinta, Eclipse, Galapagos Odyssey, Galapagos Sea Star Journey, Ibostar Grand Amazon, or vacations that include the Galapagos hotel stay:


  • Children 2-17 receive a 10% discount on the land vacation price.

Monograms South America vacations that include a cruise on the Stella Australis, Santa Cruz II, Galapagos Legend, La Pinta, Eclipse, Galapagos Odyssey, Galapagos Sea Star Journey, Iberostar Grand Amazon, or vacations that include the Galapogos hotel stay:


  • There is no discount for young travellers.

On Monograms Africa vacations:

  • Children 2-17 receive a 10% discount on the land vacation price.

Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be travelling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-travelling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations.

SMOKING:

Smoking is not allowed on transportation that is exclusively provided by Monograms. On cruise ships, smoking is restricted to certain areas of the vessel. On European river cruise ships, smoking is allowed only on the vessels' outside decks where ashtrays are available.

As a standard rule, Monograms confirms non-smoking hotel rooms. If you require a smoking room a request may be submitted, but we cannot guarantee availability.

PRICE POLICY:

All vacation prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare except where noted on specific itineraries. Vacation prices are per person, based on double occupancy (two people sharing a room). Single room supplements and triple and quad reductions or pricing are listed where applicable. Not all accommodation types are available on all vacations.

Prices are subject to increase without notice, subject to the guarantees set forth below.

Once Monograms has received your full land deposit for any land vacation that land vacation price is guaranteed and you are protected against any land price increase due to currency surcharge. Any subsequent land cost increases are at Monograms' expense, not including energy cost increases and/or any government tax increases.

Pricing for air-inclusive vacations, including those with Intra-vacation air, are guaranteed when Monograms has received your full land plus air deposits and/or full air payment as noted above. Monograms reserves the right to ticket Flex-Air bookings, and vacations with Intra-vacation air, upon receipt of full land and air deposits thus any subsequent revisions made at your request are subject to airline-imposed change fees, cancellation fees and/or changes in airfare price, which are your responsibility to pay. Instant Purchase Air is ticketed upon receipt of full air payment and thus full cancellation fees as noted above apply. International air is only available to passengers travelling from the United States and only available when booked in conjunction with a land vacation.

Vacation departures in 2016 are subject to itinerary modifications. Full details will be available in September 2015. Travellers have the right to cancel their reservation without penalty within 7 days of notification in the event of itinerary modifications or if the price increases more than 7% (excluding taxes) with the release of the 2016 brochure for departures in 2016 with the release of the 2016 brochure.

Vacations departures in 2017 are subject to itinerary modifications. Full details will be available in July 2016. Travellers have the right to cancel their reservation without penalty within 7 days of notification in the event of itinerary modifications or if the price increases more than 7% (excluding taxes) with the release of the 2017 brochure. Vacations with Instant Purchase Air will receive full refunds for changes to vacations or vacations dates in 2017 with the publication of the 2017 brochure providing notification of cancellation is received within 7 days.

Visas & Passports:

You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Visa and entry documents must be obtained independently. Non-Canadian citizens must consult with appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently. Monograms is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and Monograms cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers travelling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when travelling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take up to three months or more.

Some government agencies in foreign countries require Monograms to collect and pass on certain personal and other details related to you, including but not limited to government-issued identification and passport details. If you fail to supply the details as requested fully and accurately, your trip may be interrupted or cancelled. There are no refunds for failure to provide documentation or failure to provide documentation by the time required.

HOTELS & ACCOMMODATIONS:

The hotels listed on this website are intended to be used on all departures; however hotels are not guaranteed. Monograms reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, the hotel substituted will be of equivalent or higher quality, when available, to those shown. No refunds are provided for hotel changes; full cancellation penalties as noted above apply.

Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples. Please note that check-in times vary worldwide; Monograms cannot control or guarantee check-in times.

In the rare event that included train or air services are unavailable, alternate services will be provided. Itinerary timings are approximate and may be subject to change.

BAGGAGE ALLOWANCE:

Porterage at hotels for one suitcase per person is included in the vacation price. Airport/train station porterage is not included unless otherwise specified in your travel documents. Please be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations.

In South Africa, Zimbabwe, and Botswana’s Chobe National Park your bag should have dimensions not exceeding 30"x21"x11" (62" linear dimensions) or weight exceeding 44 lbs. On vacations including Botswana’s Okavango Delta, due to limited space on charter planes, luggage must be soft-sided with dimensions not exceeding 26"x12"x10" (48" linear dimensions) or weight exceeding 44 lbs including hand luggage. Hard-sided bags and any other inflexible luggage, including those with pull handles and wheels are not permitted on the charter planes. In Kenya and Tanzania, due to limited capacity on safari vehicles and flights, your bag must be soft-sided with dimensions not exceeding 30"x21"x11" (62" linear dimensions) or weight exceeding 33 lbs including hand luggage. On all other vacations, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg), unless otherwise noted in your Travel Documents. We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any vacation. Some vacations have more restrictive regulations than listed above. Please refer to your Travel Documents for more information

Air carrier restrictions may vary from the limitations listed above. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive. While making a booking online you will be provided with baggage fee information. After booking, up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with the information that additional discounts may apply depending on flyer-specific factors (.e.g. frequent flyer status, military, credit card used for purchase or early purchase over the internet, etc.) can be found on the carrier’s website or by accessing www.iflybags.com. Please read this information carefully as Monograms is not responsible for additional fees imposed by air carriers for baggage and these fees are not included in the airfare or the vacation package price. You will be required to pay these fees directly to the airline at check-in. Regulations within most airports require that travellers handle their own luggage through customs. No responsibility is accepted by Monograms for loss of or damage to baggage or any of the traveller 's belongings throughout the duration of the vacation. Baggage insurance is recommended. See the Monograms Web site for an all-inclusive Travel Insurance Plan.

Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.

TRAVEL DOCUMENTS:

Passenger Travel Documents, including e-ticket itineraries, are sent by regular ground delivery approximately 2-3 weeks prior to departure, provided full invoice payment has been received.

Gratuities:

Gratuities are included for services during the land stay of your vacation. This includes wait staff at included meals, hospitality staff at hotels for nights purchased through Monograms, and porterage at hotels for one suitcase per person. Gratuities for your Cruise Director, Local Hosts, Local Guides, Driver, and ship’s crew are not included in the vacation price and are discretionary.

Not Included in the Land Vacation Price (including when air is not purchased through Monograms):

The following charges are not included in the land vacation price: airfare to and from the start of your vacation; Intra-vacation air unless specified in the itinerary; airline baggage fees including checked and/or excess baggage fees; GST/HST/PST, Federal inspection fees for the Federal Customs and Immigrations; International Air Transportation tax; agricultural tax; other per person taxes imposed by government entities; airport taxes and fees including the September 11th Security fee up to $10 per person, passenger facility charges up to $18 per person, Federal domestic flight segment fees up to $3.70 per segment, and Canadian and International arrival and departure and other government-imposed added by the airline and applicable at time of booking; port taxes; passports; visas and vaccinations; tips to your Cruise Director, Local Host, driver, Local Guides, and/or ship's crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted Monograms menu as presented at a hotel or restaurant or onboard your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant); airport transfers on non-qualifying flights; optional excursions; additional activities and excursions purchased online; porterage at airports and train stations; Travel Insurance; and all other items of a personal nature.

Some South America countries (Argentina and Chile) require international Travellers to pay entry and/or exit fees at the airport. These fees will be collected by the local government and are payable by the traveller at time of travel. Your confirmation booking information will contain information about these fees. If you would like more information prior to booking, please contact your Travel Consultant.

REFUNDS:

Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved or for voluntary modifications made by the traveller. Airport transfers are complimentary with air booked through Monograms on qualifying flights and dates. Not all flights or dates qualify. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.

SERVICE INQUIRIES AFTER A VACATION:

As it is difficult and sometimes impossible to properly investigate a complaint if Monograms is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.

After returning from your vacation, if you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by Monograms, Traveller Services, Lontours Canada. (see address under "Responsibility").

Any complaint or claim involving the vacation services offered on this web site, involving the negligence of any suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, must be notified to Monograms while on vacation or within 30 days of the vacation completion, except where such time limitations are prohibited by law.

HOLIDAYS:

During local or national holidays or special events, peek seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. Monograms cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.

Christmas Market Vacations: Please note that Christmas markets generally close around the third week of December.

SAFETY:

Please be aware that during your participation in vacations operated by Monograms, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of travelling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Monograms will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Monograms will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold Monograms harmless regarding any provision of medical care or the adequacy of any care rendered. Monograms is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Monograms harmless for such.

PHOTOGRAPHS OR PICTURES:

Photographs or pictures appearing on this web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.

Excursions & Activities:

Activities and excursions ("the Services") available for booking are provided by local operators or other third parties that are entirely independent of Monograms and do not form any part of the product or services sold to you by Monograms or of these Terms & Conditions, even where Monograms suggests particular operators/other third parties and/or assists you in booking such activities or excursions. Your contract for such Services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Monograms has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion.

Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by Monograms or that any such advice or assistance is given on behalf of Monograms. Vacation participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking.

For operational reasons, not all optional excursions listed in the tour itinerary, in print or online or in travel documents may be available during your vacation. Your Local Host will advise of availability while on tour. Excursions purchased in advance of travel are non-refundable within 11 days to commencement of services.

Exclusions of Liability for Itinerary Changes or Cancellations:

In the event of technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, water level problems on stretches of any waterway, industrial action, civil unrest, war, government order or act, operational requirements or any circumstances beyond the reasonable control of Monograms, it may be necessary to operate part or all of the itinerary by substitute transportation and hotel accommodation.  Monograms reserves the right to change the itinerary whenever conditions, in the opinion of the Tour Director, Cruise Director, Local Guides, Ship Crew, Local Hosts or Local Regulations render it advisable or necessary.  In addition, local regulations often carry out repair or maintenance work in areas which may impede travel.  This is frequently undertaken with little or no advance notice to tour operators, and can cause Monograms  to make changes to the published itinerary or to operate part of the itinerary by substitute transportation and hotel accommodation with little to no advance notice.  These events are beyond our control and Monograms will not be responsible for any loss, expense or inconvenience caused by reasons of such changes.

Monograms reserves the right to cancel, advance or postpone any scheduled tour and/or sailing date and may, but is not obligated to, substitute another transportation method, and shall not be liable for any loss whatsoever to tour/cruise participants by reason of any such cancellation, advancement or postponement. In the event of cancellation by Monograms, tour/cruise participants’ only right of recourse shall be to a refund of monies paid to Monograms in connection with such tour/cruise. In the event of charters, strikes, lockouts, riots, or stoppage of labor for whatever cause or for any other reason whatsoever, Monograms may at any time cancel, advance or postpone any scheduled departure and may, but is not obliged to, substitute another transportation and shall not be liable for any loss whatsoever to tour/cruise participants by reason of any such cancellation, advancement or postponement.

Force Majeure:

Monograms and/or its suppliers cannot assume liability for any loss, damage or entry of any nature in whole or in part resulting from an Act of God or any other force majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances and any other acts of similar nature, sabotage, arrests, strikes, or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warning or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Monograms that impacts negatively on, or hampers its ability to fulfil any of its contractual conditions. In the event that any of these conditions apply, Monograms shall be excused, discharged and/or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.

Responsibility:

Lontours Canada Limited, located at Centre Tower, 3280 Bloor St. West, Suite 2400, Toronto, Ontario, M8X 2X3, is an independent company ("the Company") licensed to market and distribute travel products under the Monograms brand name, and arrange for the vacation services offered in its brochures or on its web sites, including transportation, sightseeing, and accommodations through independent contracts.

Air carriers, accommodations, and other suppliers (including but not limited to cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.

The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier's liability to passengers (vacation participants). Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier or any stay in a hotel, the Company's maximum liability is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.

After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, depending on the circumstance, the Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants.

The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.

The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Insurance Plan, or any other person.

Insurance:

Monograms strongly encourages you to purchase travel insurance to provide you with coverage for unexpected developments that may cause you to either cancel your holiday entirely, or to interrupt your vacation. These insurance plans can only be purchased at the time of booking. See the back of the brochure or the website for an All-Inclusive Travel Insurance Plan.

Passenger’s Conduct:

The passenger agrees to indemnify and save Monograms harmless, and its parent and affiliates against any liability, actions (including legal fees), claims, losses, costs and damages which Monograms may incur, sustain or pay arising out of or in connection with the passenger’s negligent or intentional acts or omissions, in relation to any incident alleged to or occurred in destination and/or in relation to services provided by Monograms.

Monograms may refuse transportation to any passenger or may require any passenger who, in the sole discretion of Monograms , the Tour Director, is believed to be dangerous to himself or herself, or others, or whose behaviour adversely affects the comfort, enjoyment, safety or well-being of other passengers or staff including any passenger engaging in disruptive, obnoxious, harassing, verbally or physically abusive, discriminatory or obscene behaviour, failing to follow the rules and procedures or the instructions of Monograms or a representative. Such a passenger may be left at any place without liability to Monograms. Monograms shall not be required to refund any portion of the fare paid by any passenger who must leave the tour prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the tour for any reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by the passenger. Monograms is entitled to recover from the passenger any costs or expenses incurred in the exercise or enforcement of this clause.

Severability:

If any term or condition or any portion hereof is held invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and if possible, the portion(s) found enforceable will be construed in a manner consistent with the remaining portions.

Jurisdiction:

Your contract with Monograms is governed by and is to be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

TRADE NAME:

MONOGRAMS is a trademark owned and/or applied for and/or registered by Globus Gateway Ltd. Inc., in the Canadian Intellectual Property Office and in other global jurisdictions. Lontours Canada Limited is an authorized user of the trade and service mark MONOGRAMS owned by Globus Gateway Ltd., Inc. TMA No.664895.

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