PLEASE READ CAREFULLY
1. The purchase/payment of any travel services offered by Lontours Canada Limited, authorized to do business as Monograms (hereinafter “Monograms”), constitutes a contractual arrangement between the Traveller (“you”) and Monograms, and represents your acceptance of the Monograms Terms & Conditions. You must be at least 18 years of age to make a booking. As the lead traveller, you accept, and confirm you have authority and consent to accept, these Monograms Terms & Conditions for yourself and all members of your travelling party.
2. Terms & Conditions are accurate at time of printing and are subject to change prior to booking. You are advised to check on the websites or request the latest version of the Terms & Conditions from your Travel Agent or Monograms prior to booking your vacation.
HOW TO MAKE YOUR RESERVATION
3. To make your reservation, see your Travel Agent, or for more information, visit our website at MonogramsTravel.ca or call Monograms reservations at 1.800.268.3636.
4. Payment on any vacation indicates you and all members of your travelling party have read and accepted these Terms & Conditions. Your booking is not confirmed until your payment is processed by Monograms and you receive a confirmation invoice.
5. A $250 non-refundable, non-transferable, per-person, per-vacation deposit is required to reserve space for you, with some limited exceptions, as noted below. Air arrangements may require an additional deposit, as noted in the air-inclusive vacations sections below.
EXCEPTIONS TO VACATION DEPOSIT
6. The following vacation deposit dates apply to these vacations. Please see your invoice for more information on deposit and/or final payment dates.
VACATION FINAL PAYMENT
- For vacations that include Botswana, a $1,000 per-person, non-refundable land deposit is required to reserve space for you.
7. Final payment for your vacation is due 45 days prior to commencement of services, with some limited exceptions, as noted below. Within the final payment date, payment in full is required at time of booking to reserve space. Reservations (land, cruise, and air) are cancelled if final payment is not received by the due date; cancellation penalties apply, as noted below. For group reservations, Travel Agents should refer to the Group Policy, which will be provided to you by Monograms upon request and is also located on the Travel Agent Portal.
EXCEPTIONS TO VACATION FINAL PAYMENT
8. The following vacation final payment dates apply to these vacations. Please see your invoice for more information on deposit and/or final payment dates.
a. For vacations that include Botswana, final payment is due 90 days prior to the commencement of services.
b. For vacations that include a cruise on the Stella Australis, Galápagos Legend, Coral, Santa Cruz II, Iberostar Grand Amazon, and/or hotel stays on the Galápagos Islands, final payment is due 90 days prior to the commencement of services.
c. For all other Monograms vacations to South America, Asia, South Pacific, and Africa, final payment is due 60 days prior to the commencement of services.
FORM OF PAYMENT
Monograms accepts cheques, money orders, Visa, MasterCard, and American Express.
10. You are responsible for verifying everything on your invoice is accurate and complete, including dates of travel, options selected, and that each traveller matches the relevant passport. Monograms cannot accept responsibility if we are not notified of inaccuracies within 10 days of sending out the invoice. Changes are subject to the fees and penalties as noted on the invoice. In the case of billing errors, Monograms reserves the right to re-invoice you with correct pricing.
SUBJECT TO CHANGE ITINERARIES
11. Vacation departures in 2020 are subject to itinerary modifications. Full details will be available in September 2019. Travellers have the right to cancel their reservation without penalty within 7 days of notification in the event of itinerary modifications for departures in 2020 prior to the release of the 2020 brochure. Vacations with Instant Purchase Air will receive full refunds for changes to vacations or vacation dates in 2020 with the release of the 2020 brochure, providing notification of cancellation is received within 7 days.
BOOKING CANCELLATIONS & CANCELLATION FEES
12. If a booking cancellation is received by Monograms prior to the final payment date of your vacation, your non-refundable vacation deposit and Travel Insurance payments will be retained in addition to your Flex-Air deposit, Instant Purchase Air payment and service fee, and/or intra-vacation air deposit or payment as noted below.
13. For individual reservations, the following per-person cancellation fees apply for cancellations within final payment date. Total price does not include discounts, promotions, or special incentives. (For group reservations, refer to the Group Policy.)
14. Travel Insurance payments are always non-refundable once purchased and will be added to the cancellation fees.
STANDARD CANCELLATION FEES
15. The following cancellations are applicable to all Monograms vacations, unless otherwise noted:
EXCEPTIONS TO THE STANDARD CANCELLATION FEES
- 45-22 days prior to commencement of services: 20% of total price*
- 21-8 days prior to commencement of services: 30% of total price*
- 7-1 days prior to commencement of services: 50% of total price*
- On departure day and later: 100% of total price*
16. For vacations that include Botswana, for vacations that include a cruise on the Stella Australis, Santa Cruz II, Galápagos Legend, Coral, Iberostar Grand Amazon, and vacations that include a Galápagos hotel stay, the following cancellation fees apply:
- 90-60 days prior to commencement of services: 35% of total price*
- 59-30 days prior to commencement of services: 50% of total price*
- 29-1 days prior to commencement of services: 80% of total price*
- On departure day and later: 100% of total price*
17. For all other Monograms vacations to South America, Asia, South Pacific and Africa, the following cancellation fees apply:
- 60-22 days prior to commencement of services: 20% of total price*
- 21-8 days prior to commencement of services: 30% of total price*
- 7-1 days prior to commencement of services: 50% of total price*
- On departure day and later: 100% of total price*
18. *Total price includes Flex-Air. Total price does not include any Instant Purchase Air or Instant Purchase Air service fees, which are non-refundable after purchase. Intra-vacation air is non-refundable after final payment.
19. Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the vacation. If flight changes, including, but not limited to, flight cancellations or name changes, are requested after full land and air deposits are received, revision fees, change fees, or airline cancellation fees will apply (see “Revision Fees” below). In many instances, airline revision or change fees can be up to $300, but in some instances may be up to 100% of the ticket price. Cancellation penalties will be quoted at time of cancellation.
YOUNG TRAVELLER RESTRICTIONS & DISCOUNTS
20. Travellers who are under 18 years old on the departure date must be accompanied by an adult throughout the vacation and are requested to share an adult’s accommodation. There are no age restrictions on Monograms vacations, except those noted below:
- On vacations that include Victoria Falls Safari Club, young travellers must be 10 years of age or older.
- On vacations that include lodges/camps in Botswana, young travellers must be 12 years of age or older.
- On vacations that include Sanctuary Swala, young travellers must be 6 years of age or older.
- On vacations that include a cruise on the Iberostar Grand Amazon, young travellers must be 10 years of age or older.
21. The following young traveller discounts apply to Monograms vacations. The below discounts apply when sharing accommodations with two adults. To receive the young traveller’s discount, the age of the traveller must qualify at commencement of services.
a. On Monograms vacations, young travellers ages 2-17 receive a 10% discount on the base land vacation price, except those with a cruise on the Stella Australis, Santa Cruz II, Galápagos Legend, Coral, Iberostar Grand Amazon, or vacations that include a Galápagos hotel stay.
b. On Monograms vacations to Europe, young travellers ages 12-17 receive a 10% discount on the land vacation price, and young travellers ages 2-11 receive a 25% discount when sharing accommodations with two adults.
c. Travellers under 2 are free of charge and must pat the hotel directly for any necessities (e.g. crib)
22. In South Africa, Zimbabwe, and Botswana’s Chobe National Park, your single bag should have dimensions not exceeding 30"x21"x11" (62" linear dimensions) and weight not exceeding 44 lbs (20 kg). On vacations including Botswana’s Okavango Delta, due to limited space on charter planes, your single bag must be soft-sided with dimensions not exceeding 26"x12"x10" (48" linear dimensions) and weight not exceeding 44 lbs (20 kg) including hand luggage. Hardsided bags and any other inflexible luggage, including those with pull handles and wheels, are not permitted on the charter planes. In Kenya and Tanzania, due to limited space on safari vehicles and flights, your single bag must be soft-sided with dimensions not exceeding 30"x21"x11" (62" linear dimensions) and weight not exceeding 33 lbs (15 kg) including hand luggage..
23. Airfare may be purchased through Monograms for travel originating from Canada. All carriers are independent operators and are not owned, managed, or operated by Monograms. Your airline ticket is a contract between you and the air carrier only, even if you purchase through Monograms. By purchasing your air services through Monograms, you waive all liability for Monograms for such air services.
24. Monograms is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you purchased air through Monograms, we will try to assist in making new arrangements, provided you have not already checked in with your airline for your first flight segment. After check-in, you must work with the airline directly to reach your destination or to make any alternate arrangements, including amendments to return services. Airline fees often apply for modifications to air schedules not related to airline-imposed flight cancellations, reschedules, or delays. These fees will be payable to the airline directly at time of request.
25. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by Monograms for portions of trips missed due to cancelled, rescheduled, or delayed flights after airport check-in, nor is Monograms responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.
26. For air purchased through Monograms, if any air schedule requires an overnight stay in a gateway city, Monograms can assist you with hotel reservations; however, the cost of the overnight stay (including, but not limited to, hotel and meals) is your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.
27. If you make your own flight arrangements, Monograms will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.
28. Flex-Air and Instant Purchase Air: Flex-Air allows flexibility if you want to make changes to your vacation schedule; Instant Purchase Air may offer additional airline options, but has more restrictions. Some vacations may only offer one air option.
AIR-INCLUSIVE VACATIONS & FINAL PAYMENT
29. Additional deposits or payments are required for international air added to the start and/or end of your vacation and/or for intra-vacation air, as specified in the itinerary (“air-inclusive vacations”). Air-inclusive vacation pricing is guaranteed upon receipt of full land plus air deposit or land deposit plus full airfare price, depending on type of airfare purchased (Flex-Air or Instant Purchase Air).
30. Flex-Air: A $300 non-refundable, non-transferable, per-person air deposit is required at time of booking a Flex-Air air-inclusive vacation package. Applicable land deposit, as above, is also required at time of booking. Once ticketed, cancel/change penalties of at least $300 per person up to 100% of the air price will apply.
31. Instant Purchase Air: Full air payment plus a non-refundable service fee ($80 per person for all destinations) is required, and will be included in the quote, at time of booking for Instant Purchase Air booked in conjunction with a Monograms vacation. Applicable land deposit, as above, is also required at time of booking. Once booked, Instant Purchase Air is non-changeable and non-refundable after purchase.
32. Air-inclusive packages (Flex or Instant Purchase) are only available from Canada.
33. Intra-vacation air: Intra-vacation air may be Flex-Air or Instant Purchase Air and will be advised at time of booking. For Flex intra-vacation air, an additional $250 per-person, non-refundable, non-transferable air deposit is required. For Instant Purchase intra-vacation air, full air payment plus a non-refundable service fee ($80 per person for all destinations) is required, and will be included with the quote, at time of booking in conjunction with a Monograms vacation. Applicable land and Flex-Air deposits or Instant Purchase Air full payments, as above, are also required at time of booking. Instant Purchase air is non-refundable.
34. Air-inclusive vacations include all taxes, fees, and fuel surcharges. These taxes and fees include:
a. September 11th Security Fee up to $11.20 per person
b. Passenger facility charges up to $18 per person
c. Federal domestic flight segment fees up to $4.10 per segment
d. All Canadian and international arrival and departure and other government-imposed fees added by the airlines and applicable at the time of booking
AUTHORITY TO REMOVE OR REFUSE PASSENGERS
35. In the sole discretion of Monograms, Monograms may refuse transport to any passenger or may require any passenger to leave the vacation if it is reasonably believed that the passenger (1) is dangerous to others or to himself or herself; (2) has engaged in, is engaged in, or is threatening to engage in, behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other passengers or Monograms representatives, including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene; or (3) has failed or refused, or is failing or refusing, to follow Monograms’ rules and procedures or the instructions of Monograms or its representatives. In the event a passenger is removed, such passenger may be left at any city without any liability to Monograms or its representatives. Monograms shall not be required to refund any portion of the price paid by any passenger who is removed under the terms of this paragraph, nor shall Monograms be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by the passenger. Monograms shall be entitled to recover from the passenger any costs or expenses incurred by Monograms or its representatives in the removal of the passenger or the exercise or enforcement of this clause.
BAGGAGE ALLOWANCE & LIABILITY
36. Porterage at hotels for one suitcase per person is included in the vacation price (where available). Airport/train station porterage is not included, unless otherwise specified in your travel documents. Be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations. Regulations within most airports require travellers to handle their own luggage through Immigration and Customs.
37. Your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50 lbs (22 kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any Monograms vacation. Some vacations have more restrictive regulations than those listed above. Refer to your Travel Documents for more information.
38. Air carrier restrictions may vary from the limitations listed above. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination. While making an air-inclusive booking, you will be provided with baggage fee information. After booking an air-inclusive booking, up-to-date information on carrier-specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with the information about additional discounts that may apply depending on flyer-specific factors (e.g., frequent flyer status, military, credit card used for purchase, or early purchase over the Internet, etc.), can be found on the carrier’s website or by accessing iflybags.com. Monograms is not responsible for additional fees imposed by air carriers for baggage, and these fees are not included in the air-inclusive vacation price. You will be required to pay these fees directly to the airline at check-in.
39. No responsibility is accepted by Monograms for loss of or damage to baggage or any of the traveller’s belongings throughout the duration of the vacation. Travellers are strongly encouraged to not bring valuables such as jewelry and large amounts of cash. Any such valuables should not be left in baggage out of the control of the traveller. Baggage insurance is recommended. See the Monograms website or back of this brochure for an all-inclusive Travel Insurance plan.
40. Carry-on bags should not exceed the dimensions of 12"x11"x 6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
41. Some government agencies in foreign countries require Monograms to collect and pass on in advance of travel certain personal and other details related to you, including, but not limited to, government-issued identification and passport details. If you fail to supply the details fully and accurately, as requested, your trip may be interrupted or cancelled. There are no refunds for failure to provide documentation or failure to provide documentation by the time required.
42. We will use your personal data secured during your booking or during online check-in to process your booking with our suppliers. These details include your full name, address, date of birth, passport number and expiration date, occupation, credit/debit card information, and any disability, medical conditions, or dietary restrictions disclosed to Monograms for you and all in your travelling party.
43. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of Canada. This may include requirements to pass details to our suppliers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law. By making a booking with Monograms, you agree to Monograms storing, using, and passing on this data to other third parties for reasons as stated above, and hold Monograms not liable for the usage and protection of that data.
EMERGENCY CONTACT DETAILS
44. All passengers must provide emergency contact details and passport information (when required) prior to travel. This includes a “Local” contact so that Monograms can get in touch with friends or family in the rare case of an emergency as well as an “On Tour” contact, i.e. mobile phone number or email address, for use by the Tour or Cruise Director. Emergency contact details can be provided through your travel agent or in your My.MonogramsTravel.ca account.
45. All Tour Directors, Local Hosts®, Local Guides, and ships’ crews speak English, and all vacation commentary is conducted in English only. For maximum enjoyment and understanding, you should be able to read, understand, and speak English.
46. Monograms assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an Act of God or any other force majeure condition, including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Monograms that impacts negatively on or hampers its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply, Monograms shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind.
FREQUENT FLYER & HOTEL REWARD PROGRAMS
47. Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through Monograms. You will need to contact the airline(s) directly for information on Frequent Flyer programs and any applicable reward mile accrual. Monograms cannot assist with this process. Cancellation penalties, as noted above, will apply to all airfare, regardless of accrual grants. Take this into consideration before purchasing airfare.
48. Hotel rewards/points cannot be earned or redeemed with hotels used by Monograms.
49. Gratuities are included for services during the land stay of your vacation, unless otherwise noted above. This includes wait staff at included meals, hospitality staff at hotels for nights purchased through Monograms, and porterage at hotels for one suitcase per person. Gratuities for your Tour Director, Local Hosts®, Local Guides, driver, and ship’s crew are not included in the vacation price (unless otherwise noted in pricing details) and are discretionary.
HOLIDAYS & SPECIAL EVENTS
50. During local or national holidays or special events, peak seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. Monograms cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason.
51. Christmas markets generally open in late November and close around the third week of December.
HOTELS, ACCOMMODATIONS & TRANSPORTATION
52. The hotels listed on the website or in the brochure are intended to be used on all departures; however, hotels are not guaranteed. Monograms reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent quality to those shown. No refunds are provided for hotel changes; full cancellation penalties, as noted above, apply.
53. Monograms contracts twin-bedded rooms. Double-bedded rooms may be requested but are never guaranteed. Triple rooms are the same size as twin-bedded rooms and are at the discretion of the hotel. Triple rooms will have beds to accommodate three people, but three separate beds cannot be guaranteed. The additional bed, if available, is often a roll-away bed put in for the night. If there are only two beds, a roll-away may be requested but cannot be guaranteed. If available, additional charges may apply for a roll-away and are payable by you directly to the hotel. Some hotels do not offer triple rooms. When a triple room is not available, hotels may provide one twin-bedded room and one single room.
54. Single supplements ensure your own room, not necessarily a twin- or double-bedded room. Single rooms in hotels are generally smaller in size and may be less conveniently located. On overnight ferries, single cabins may not be available or are limited and singles may be asked to share.
55. Room and bed preferences are not guaranteed.
56. Check-in times vary worldwide; Monograms cannot control or guarantee check-in times.
57. Air-conditioning in hotels is not guaranteed and is dependent upon local and national laws and regulations. Though hotels may have air-conditioning as a listed amenity, the usage of air-conditioning is often not available at night or in the off-season (October–May). Other restrictions may apply. Monograms has no control over air-conditioning restrictions and regulations.
58. In the rare event included train or air services are unavailable, alternate services will be provided. Itinerary timings are approximate and are subject to change.
59. Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. For more information about aircraft disinfection requirements and a list of countries requiring disinfection of inbound flights, visit https://www.transportation.gov/airconsumer/spray.
MEDICAL & HEALTH
60. Monograms does not employ medical personnel. Any medical attention you require while travelling with Monograms must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense. Monograms cannot guarantee the availability of medical facilities or for the quality of the care or services.
61. Monograms reserves the right to remove or quarantine any passenger who shows signs of illness, or who poses a threat to the safety and health of other passengers. Removal or quarantine of passengers for any health, safety, or behavior-related assessment is at the sole discretion of Monograms. Any costs incurred for medical assessments, diagnosis, and/or any other medically-related charges are your responsibility to pay and are due at time of services. Passengers will be allowed to rejoin Monograms with confirmed medical certification from a licensed health practitioner indicating fit to travel without causing harm or posing a safety threat to other passengers.
62. For the enjoyment of all passengers, you must adhere to the rules of the Local Host or Guide regarding seat rotation and safety on motorcoaches. Alcohol consumption is not allowed on board Monograms motorcoaches.
63. Many local laws require the use of seatbelts while travelling. When seatbelts are provided, you are responsible for wearing your seatbelt. Monograms is not liable, nor are our service providers, for any injury, loss, damages, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach is equipped with them.
NOT INCLUDED IN THE LAND/CRUISE VACATION PRICE
64. The following charges are not included in the land/cruise vacation price, unless otherwise noted: airfare to and from the start of your vacation; intra-vacation air, unless specified in the itinerary; airline baggage fees, including checked and/or excess baggage fees; Federal inspection fees for CANADA Immigrations & Customs; International Air Transportation tax; agricultural tax; other per-person taxes imposed by government entities; airport taxes and fees, including the September 11th Security fee up to $11.20 per person, passenger facility charges up to $18 per person, Federal domestic flight segment fees up to $4.10 per segment, and CANADA and international arrival and departure and other government-imposed fees added by the airline and applicable at time of booking; port taxes; passports; visas; vaccinations; tips to your Tour Director, Cruise Director, Local Host, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted Monograms menu as presented at a hotel or restaurant or on board your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant); airport transfers on non-qualifying flights; optional excursions; porterage at airports and train stations; Travel Insurance; and all other items of a personal nature.
65. Optional excursions (“the Services”) available for booking are provided by local operators or other third parties that are entirely independent of Monograms and do not form any part of the product or services sold to you by Monograms or of these Terms & Conditions, even where Monograms suggests particular operators/other third parties and/or assists you in booking such optional shore excursions. Your contract for such Services will be with the organizer or operator of that Service, and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Monograms has no liability for any such optional excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional excursion.
66. Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by Monograms, or that any such advice or assistance is given on behalf of Monograms. Vacation participants are asked to check with the operator of any optional excursion and the applicable Terms & Conditions before booking.
67. For operational reasons, not all optional excursions listed in the itinerary, in print, online, or in travel documents may be available during your vacation. Your Local Host will advise of availability while on the vacation.
68. Optional excursions purchased online are subject to the Optional Excursions Terms & Conditions, which can be found on the optional excursion booking site.
PHOTOGRAPHS & PICTURES
69. Photographs or pictures appearing in this brochure should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.
70. All vacation prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare, except where noted on specific itineraries. Vacation prices are per person, based on double occupancy (two people sharing a room). Single room supplements and triple reductions are listed where applicable. Not all accommodation types are available on all vacations.
71. Prices are subject to change without notice, subject to the guarantees set forth below.
72. Once Monograms has received your full land deposit for any cruise vacation, that land price is guaranteed and you are protected against any base land price increase due to currency surcharge. Any subsequent land or cruise cost increases are at Monograms’ expense, not including energy cost increases and/or any government tax increases.
73. Pricing for air-inclusive vacations, including those with intra-vacation air, are guaranteed when Monograms has received your full land plus air deposits and/or full air payment, as noted above. Monograms reserves the right to ticket Flex-Air bookings, and vacations with intra-vacation air, upon receipt of full land and air deposits; thus, any subsequent revisions made at your request are subject to airline-imposed change fees, cancellation fees, and/or changes in airfare price, which are your responsibility to pay. Instant Purchase Air is ticketed upon receipt of full air payment; thus, full cancellation fees, as noted above, apply.
74. See above for vacations with itineraries noted “subject to change”.
75. Any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveller. Airport transfers are complimentary with air booked through Monograms on qualifying flights and dates. Not all flights or dates qualify. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.
REVISIONS & REVISION FEES
76. In addition to any airline-imposed change fees, a fee of $30 per person will be charged by Monograms for any alteration or revision made to a reservation after deposit is received. Any revision to a booking, including, but not limited to, flight cancellations or name changes, may result in the loss of confirmed airline reservations or increased airfare, which will be payable by you. In many instances for Flex-Air purchases, airline revision or change fees are up to $300, but in some instances may be up to 100% of the ticket price. Instant Purchase Air and associated service fees are non-refundable and non-changeable after purchase; thus, alterations or revisions to a booking with Instant Purchase Air will require new air to be purchased, and is subject to full payment, as above.
77. Intra-vacation air and hotel penalties may also apply to alterations or revisions to a booking, and may be up to 100% of the full price.
78. A change of traveller name, vacation date, or itinerary within final payment will be treated as a full cancellation and new reservation; vacation and airfare cancellation fees, as above, apply.
79. Be aware that during your participation on vacations operated by Monograms, certain risks and dangers may arise beyond our control, including, but not limited to: the hazards of travelling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Monograms will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Monograms will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold Monograms harmless regarding any provision of medical care or the adequacy of any care rendered. Monograms is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Monograms harmless for such.
80. No weapons of any type are permitted on Monograms vacations at any time. This includes, but is not limited to, firearms, knives, mace, brass knuckles, and other weapons of any type.
SERVICE INQUIRIES AFTER THE VACATION
81. As it is difficult and sometimes impossible to properly investigate a complaint if Monograms is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.
82. After returning from your vacation, if you wish to inquire about any services provided, ensure that all correspondence relating to those services is received by Monograms, Traveller Services, Lontours Canada Limited, (see address under “Responsibility”). Any complaint or claim involving the vacation services offered in the Monograms brochure or on the Monograms website, involving the negligence of any suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, must be notified to Monograms while on vacation or within 30 days of the vacation completion, except where such time limitations are prohibited by law.
SMOKING & ILLEGAL DRUGS
83. Smoking is not allowed on transportation that is exclusively provided by Monograms. On cruise ships, smoking is restricted to certain areas of the vessel. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or any other smoking device.
84. Many hotels, restaurants, and other venues are smoke-free or have non-smoking regulations in public spaces. Smoking may be restricted to certain areas or not allowed. You are responsible to abide by all third-party smoking policies.
85. Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but we cannot guarantee availability.
86. Any carriage or possession of illegal drugs will result in immediate termination of the Monograms vacation. You are responsible for knowing and observing the licensing laws for drug possession for all countries and states you are visiting. Repatriation is at your expense.
87. Monograms reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure (see section 49 above). If a vacation is cancelled prior to departure, Monograms’ only responsibility will be to refund the amount received for the reservation. Monograms will try to rebook the same vacation with a different departure date, or a similar vacation, but there is no guarantee of availability of offering. For air-inclusive vacations, Monograms will try to confirm air schedules for the selected new dates, subject to availability. Monograms cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Monograms.
88. Unless otherwise specified on your invoice, transfers arranged by Monograms are provided by independent transportation companies and are group transfers operated by motorcoach and may have pre-set departures times. Monograms is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or for any reason beyond our control if you miss your transfer. Missed transfers are non-refundable.
89. Passenger Travel Documents, including e-ticket itineraries, are available approximately 2–3 weeks prior to departure, provided full invoice payment, emergency contact details and passport information (when required) has been received. If available, a service charge per reservation is added for documents requested in advance and/or for delivery to multiple addresses, and for delivery outside Canada; charges will be quoted at time of reservation.
TRAVELLING WITH CHILDREN
90. Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be travelling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-travelling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations.
TRAVELLERS WHO NEED SPECIAL ASSISTANCE ON VACATION AND/OR CRUISES
91. You must report to Monograms any disability requiring special attention while on vacation or on cruise at the time the reservation is made. Monograms will make reasonable attempts to accommodate the special needs of disabled travellers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. Monograms does not provide personal services (such as pushing a wheelchair, assisting with walking, etc...) and Monograms does not provide individual assistance to a vacation participant for walking, dining, getting on and off coaches, cruise ships, and other vehicles, or other personal needs. A qualified and physically-able companion should accompany travellers who need such assistance.
92. If we are not notified at time of reservation of any disability requiring special attention, Monograms reserves the right to cancel your booking or terminate your vacation if your special needs or disabilities are not suitable for the vacation, pose a threat to the health and safety of other participants or Monograms staff, are incompatible with other travellers, or if you are not travelling with a companion who provides all the assistance you require. Monograms will not refund or cover any costs or expenses incurred for cancellation, booking, or termination of the vacation. Cancellation penalties, as above, apply.
93. Not all sightseeing stops/sites accommodate wheelchairs, and some locations and sightseeing activities require extensive standing, sitting, or walking—sometimes on unpaved or cobblestone streets. Monograms will not refund or cover any cost or expense incurred for any missed activities due to a participant’s inability to fully participate with the group. Most transportation services, including the touring motorcoaches and cruise ships, are not equipped with wheelchair ramps. Although some of our ships have elevators, many small ships do not. Passengers requiring ship elevators should inquire before making reservations.
94. Motorized scooters and motorized wheelchairs are not suitable for international travel and are not permitted on Monograms vacations. Arrangements cannot be made to carry or use these on vacations or cruise, and if you bring one, you will be asked to make alternate arrangements for transporting the scooter to your end destination at your expense.
95. Dietary requests and preferences must be provided to Monograms at the time of booking. Generally, special dietary or meal requests cannot be processed and are subject to availability at the hotel or venue. There is no guarantee of availability, however, and there may be an additional charge associated with such request, which is payable by you at time of service.
TSA AIRLINE INFORMATION
96. Many countries have enacted legislation requiring airlines to collect information from you for the purposes of identifying and approving passengers before entering their country. The information that you provide may be shared with law enforcement or intelligence agencies or others under their published systems of records notice. At time of booking a vacation with reservations, Monograms will collect the required information and add it to your air booking to pass it to the airline(s). The information includes full name, date of birth, gender, and redress number (If available). Failure to provide the required information at time of booking may result in the loss of confirmed flights and airline price, as information is required for ticketing. Rebooking lost airfare is subject to schedule availability at time of rebooking and may result in alternate flight schedules and/or increases in airfare price. Any increase in airfare price is payable by you.
97. Acceptance on the vacation is subject to presentation of the Traveller Certificate, which will be available in your final Travel Documents.
VISAS & PASSPORTS
98. It is your responsibility to verify all visa and passport requirements necessary for your vacation. You are responsible for obtaining independently and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Monograms cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation or adhere to specific entry and exit requirements. All visa information listed on the website, in documents, or in the brochure is for Canadian citizens only. Non-Canadian citizens must consult with appropriate consulates to determine if any visas or other documents are needed.
99. You must have a passport to travel internationally. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when travelling. Multiple-entry visas are required for some vacations. The process of obtaining a visa and/or passport can take up to three months or more.
100. During the course of your cruise, tour, or excursion, you may encounter the opportunity to participate in additional, optional activities that are provided by independent third-party suppliers. The suppliers of those optional services may render those services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is understood that any assumptions of liability, waivers, or releases that are part of the suppliers’ terms and conditions or that are required by those independent suppliers will also inure to the benefit of Lontours Canada Limited, Avalon Waterways, Globus, Cosmos and Monograms.
101. Wi-Fi connectivity on transportation provided by Monograms (for vacations where Wi-Fi is available on the motorcoach) is provided by an independent third party with separate Terms & Conditions of usage and acceptance thereof. These can be found online or will be made available upon request. Wi-Fi connectivity is not guaranteed, and is often disrupted, unavailable, and slower internationally than you are accustomed.
102. Lontours Canada Limited, located at Centre Tower, 4th Floor, 3280 Bloor St. West, Suite 400, Toronto, Ontario, M8X 2X3, is an independent company (“the Company”) licensed to market and distribute travel products under the Monograms, Globus, Cosmos, and Avalon Waterways brand names, and arrange for the vacation services offered on this website or in the brochure, including transportation, sightseeing, and accommodations through independent contracts.
103. Air carriers, accommodations, and other suppliers (including, but not limited to, trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint ventures of the Company or its affiliates. From time-to-time, and for the purpose of identifying those independent third-party suppliers of services as the provider of a component or part of an Avalon cruise, package or tour, some or all of those entities may utilize the name “Monograms” on promotional media, signage, or attire. Although you may see the name “Monograms” on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by third-party suppliers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, or control by the Company of services that are provided by independent third party suppliers or of the employees, servants, or agents of the third-party suppliers. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.
104. The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (vacation participants). Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, the Company’s maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.
105. After departure, if the Services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, depending on the circumstance, the Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants.
106. The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.
107. The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Insurance plan, or any other person.
108. Any dispute between the vacation participant and the Company, directly or indirectly relating to the Terms & Conditions and/or the vacation undertaken, shall be first submitted to mediation in Toronto, Canada, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under Ontario law (Arbitration Act, 1991), where arbitration shall be conducted in English. The prevailing party shall be entitled to an award of costs and reasonable attorneys' fees. Any action to enforce the arbitrator's decision shall be brought in the courts of Ontario.
109. The arbitration against the Company or the vacation participant shall be invoked in writing within a period of 12 months following the date of completion of the vacation and not later. Neither of the parties nor any affiliate of the Company shall in any case be liable for other than compensatory damages, and they hereby waive any right to claim punitive damages. This contract and all arbitration or other proceedings arising out of or related to this agreement is governed by and is to be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. The prevailing party shall be entitled to an award of costs and reasonable attorney’s fees.
110. Any action to enforce the arbitrator’s decision shall be brought only and exclusively in the Courts of Ontario, Canada.
111. No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its website or in its brochure, including any term or condition set forth in the preceding provisions.
112. MONOGRAMS is a trademark owned and/or applied for and/or registered by Globus Gateway Ltd. Inc., in the Canadian Intellectual Property Office and in other global jurisdictions. Lontours Canada Limited, is an authorized user of the trade and service mark MONOGRAMS, owned by Globus Gateway Ltd. Inc. TMA No. 664895