Frequently Asked Questions
Why Travel with Monograms?
Ease and adventure. Value and indulgence. Independence and support. Monograms offers enough structure to ensure you see the best of your destination without being locked into a schedule, so you can just go. And we've also got a couple quick videos you can watch that will describe in more detail what Monograms is all about - take a look.
Flexible planning. We've thought of – and included – everything you need in an all-in-one package so you can stop planning and start going. By choosing hotels and activities with the help of Monograms, you get a carefree, customizable experience without spending hours on research. You decide what you’re interested in. We book it and get you where you want to be, so you can dream big and travel easy.
Local Hosts® and help with logistics. It’s like you have a friend giving you the inside scoop on the best spots and things to see and do. We’ll give you a lift (or organize transportation) so you don’t need to worry about getting around. Travel like a local no matter where you go.
Experience. We’ve been doing this for more than 85 years. Our network of Local Hosts® and in-depth knowledge of every destination is unmatched, and we’ve spent years developing relationships and partnerships with local businesses to make sure we provide travellers with access to the must-see and do activities, as well off-the-beaten-path excursions so you can make your travels as unique as you are. Get VIP access at DIY (do-it-yourself) prices.
What is the Difference between what Monograms offers and a Tour Package?
Our travel packages take care of the logistics. They provide you with a base itinerary and include the must-see sights. They’re flexible, allowing room for the thrill of discovery and unique experiences based on your interests.
- Choice: Travel to a wide selection of cool destinations. Choose from hand-selected hotel options to find one that’s just your style. Customize your excursion choices.
- Independence: You do what you want at your own pace.
- We thought of that: It’s an all-in-one experience, so you can have more fun.
- Time savings: All the leg work is done so you can just go.
- Freedom + Adventure: The planning is out of the way so you can focus on your adventure.
Why Book a Hotel Upgrade?
Because best-in-class options are a great deal with Monograms.
We’ve spent over 85 years building relationships with the travel industry in our destinations so we can offer more at affordable prices. There’s no uncertainty when you book a hotel upgrade through Monograms, so you can spend your time making memories, not reservations.
How are hotels selected and rated?
We have selected our hotels to be in the heart of the action and close to attractions within the city center. Most Monograms cities offer a choice of hotel locations and amenities so that you can choose the one that best suits you. We make it easy, though, by pre-screening hotels so you can rest-assured that any accommodations offered by Monograms are chosen by quality of location, service and amenities. So not only do you see how they score, you can choose hotels that fit your personality, whether you’re after trendy, stately or off-the-beaten-path. And, we've also got a quick video you can watch that will explain more about how we select our hotels - take a look.
Does Monograms offer early booking Benefits?
Monograms offers a variety of deals that come and go at different periods of the year. Visit our deals page to see what’s happening now or sign up for special offers and discounts. We know when the best time is to book your vacation for the destination you planning. Our deals and offers coincide with these key time periods.
I’ve travelled with the Globus family of brands in the past. How is Monograms different?
Monograms is best suited to the independent-minded traveller who wants to get out there and soak in culture, to find that unique, off-the-beaten-path place or thing without spending a ton of time comparing excursions and activities. It offers personalized, worry-free travel with insider guidance and help with logistics. It offers just enough structure to ensure you see the best of your destination without being locked into a schedule.
Monograms is best suited to the traveller who prefers best-in-class, personalized, hassle-free travel with insider guidance and help with logistics. For more a more structured vacation, consider a Globus first-class tour – everything is planned out for a convenient, hassle free vacation that hits all the destination’s highlights. For a more budget-friendly touring option, consider Cosmos. And, Avalon Waterways is a unique, upscale river cruise vacation in Europe, South America and Asia.
Where can I see customer testimonials?
Here is an excerpt from our testimonials:
"With Monograms, travellers can avoid the bus tour scenario and yet still travel with the kind of hand-holding support from local Monograms guides, making the vacation experience worry-free." –Recommend Magazine
When will new vacations be announced?
New vacations are announced periodically throughout the year. Sign up for e-mails and follow us on Facebook to be one of the first to hear about new offerings.
Will I have the flexibility to choose the places that I want to see?
Yes. Packages feature sightseeing and orientation in each city, so you don’t miss the must-see sights, and itineraries are designed with some unplanned half- or whole-days, allowing you freedom to explore. You can also personalize your trip by adding more activities and excursions that will make your vacation exclusively yours.
How does Monograms compare to DIY (do-it-yourself)?
Monograms is a better value than DIY. When you factor in the cost of airport transfers, admission to attractions, transportation around the city, and the value of the local guide expertise, Monograms does it all at a cost that's far less than if you were to coordinate those elements on your own. Plus, we add in the priceless value of a Local Host to help you enjoy your journey.
Monograms has 143 pre-set packages across 6 continents so the idea is that you can choose an all-in-one package that optimizes your experience. With that in mind, you can also personalize your pre-set package by adding extra nights and/or additional cities on top of the core. For example, you can book Rome, Florence & Venice but there are variations to add Lake Maggiore or Sorrento for a more diverse Italy experience.
Can't I just purchase tickets for the excursions I want to go on when I arrive?
There are benefits to choosing Monograms rather than planning excursions on your own, like special deals and VIP-access to key sights.
Are Monograms vacations the same everywhere?
Planned to highlight the unique characteristics of your destination, Monograms vacations do vary by region. Travel styles differ, and what's included on the vacation also varies, as does the type of sightseeing included. On some vacations, you'll explore cities; on others, you'll see natural wonders. Please see the itinerary pages for the specific details for each Monograms vacation.
Will someone be available to assist me at the destination?
Yes. We provide you with the services of a Local Host, giving you peace of mind that someone is there for you during your vacation. Local Hosts provide area expertise and insider information, and are available to help answer questions, arrange excursions and city sightseeing, give directions, and direct you to the activities that interest you most for a truly personal, one-of-a-kind vacation.
Is sightseeing included on a Monograms vacation?
Yes. Sightseeing is provided in each city. Sightseeing varies by region and will be provided by a Monograms representative or by a local operator. Please see the itinerary pages for full sightseeing details for each Monograms vacation.
Are meals included on a Monograms vacation?
Breakfast is provided. In general, lunches and dinners are not included to allow you the freedom to mix with the locals. In the more remote areas of South America, Asia, the South Pacific, and Africa, lunch and/or dinner may be included. Want to find the best place for local fare? Your Local Host can help. Please see the itinerary pages for a full listing of meals included on each Monograms vacation. Also, Monograms has partnered with Lonely Planet and provides restaurant recommendations in key, popular cities.
How do airport transfers work on a Monograms vacation?
Transfers from/to the airport at the start and end of your vacation are included if you have purchased your vacation air-inclusive and you are travelling on brochure dates. Transfers may be included or available for purchase on non-brochure dates, depending on the destination.
How does transportation between cities work on a Monograms vacation?
Transportation between cities is either included in the package price or available for purchase and can be by plane, train, motorcoach, or rental car. Transfers during your vacation to train stations or the airport are included. On vacations where flights are required to get from one city to another, passengers who did not purchase intra-vacation flights from Monograms will be required to provide flight information for transfers.
What size can my suitcase be?
We recommend your luggage does not exceed the dimensions of 30"x21"x11 (62" linear dimensions) or weight exceeding 50 lbs. Your air carrier may have stricter weight/dimension limitations. Size and weight limitations for carry on and checked baggage vary from airline to airline and even according to destination. Up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with information that additional discounts may apply depending on flyer-specific factors (e.g. frequent flyer status, military, credit card used for purchase or early purchase over the Internet, etc) can be found by accessing www.iflybags.com.
Monograms is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that travellers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveller's belongings throughout the duration of the vacation. Baggage insurance is recommended. See our Website for all-inclusive Travel Insurance Plan.
For vacations in Africa, due to limited capacity on safari vehicles and flights when on safari, your single bag must be soft-sided and cannot exceed 33 lbs (15kg) for vacations in Kenya & Tanzania or 44 lbs (20 kg including hand luggage) in Botswana. Due to limited transportation capacity on South Africa vacations, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg) unless otherwise noted in your Travel Documents.
At what point in the planning process should I purchase excursions?
You can view and pre-purchase optional excursions 90 days before your vacation starts. By purchasing excursions and activities beforehand, you have the opportunity to craft a more personal vacation experience and plan your time and budget in advance.
They will also be available while you're on vacation. A list of excursions and activities will be included in your documents for review prior to departure.
To purchase excursions for your Monograms vacation, log in to the MyMonograms site (you will need your invoice/reservation number).
What size are triple rooms?
Triple rooms are the same size as a twin-bedded room (a room with two separate beds of any size). They will have beds to accommodate three or four people; however, we cannot guarantee that there will be three or four separate beds. If there are only two beds, a roll-away may be requested but cannot be guaranteed.
Why is it important that I give my name as it appears on my passport when booking air?
If the name you book with and the name on your passport don’t match, you could have issues getting through security. The first and last name on your airline ticket need to match exactly as it reads on your passport. Any changes to your air booking, which include spelling, could be subject to a change fee, penalties, or cancellation.
When will I receive my Trip Planner & Accessories?
Travel documents, including any air tickets or itineraries and other information, are sent approximately two to three weeks prior to departure provided full payment has been received. Vouchers may be required for additional excursions and activities purchased through Monograms. Instructions for voucher retrieval will be included with your excursion order confirmation.
What is included with my Trip Planner?
For vacations to Europe, China, Asia, South Pacific, South America, and Africa your Trip Planner includes:
- Vacation certificate
- Travel vouchers (if applicable)
- Daily itinerary
- Airport transfer information (if applicable)
- Hotel list including address & description
- Additional activities & excursions available through Monograms
- Airline tickets/E-ticket receipts and Travel Insurance information (if applicable)
- Information on key sights and attractions
- Destination information including average temperatures, currency, what to pack & a few words of the local language to get you started
- Passport, visa & entry document information
- Baggage tag & travel wallet
Do I need a passport and a visa?
What is not included in the vacation price?
When travelling outside Canada, a passport is required for Canadian citizens. Some countries also require a visa.
What is Travel Insurance?
The Travel Insurance Plan offers comprehensive protection for your travel investment. In addition to excellent trip coverage and cancellation protection, the plan also includes a Cancel for Any Reason Waiver Benefit that allows for cancellations up to 24 hours before your scheduled departure (or prior business day, whichever is farther out) for any reason. In the event cancellation is for a non-covered reason under Travel Insurance Plan, the cancellation penalty retained by Monograms, minus the travel insurance payment, will be reimbursed under the Cancel for Any Reason Waiver Benefit, in the form of Travel Certificates valid for travel within two years from the original canceled vacation start date. This Cancel for Any Reason Waiver Benefit does not cover Instant Purchase Air or independently purchased air.
What are the Transportation Security Administration (TSA) Requirements?
Due to increased travel security around the world, the Transportation Security Administration (TSA) requires airlines to collect this information in accordance with the Secure Flight Program enacted by the U.S. Department of Homeland Security. If the name on the airline reservation does not exactly match the first and last name on the passport, you may not be allowed to board the plane. It is also important that this information be provided correctly at the time of booking, as any changes to your air booking, which include spelling, could be subject to a change fee, penalties, higher fares, new schedule, and/or cancellation. TSA information is required within 10 days of booking air with Monograms.
How are flights coordinated with Monograms vacations?
With Monograms, think of your entire vacation as one-stop shopping. Rather than spending hours researching flights to coordinate with your vacation start and end dates, let us handle the work. And when we book your flights, if there are any changes to your vacation schedule, we make the air changes for you. As a completely independent company, we have no ties to any one airline. We negotiate the lowest possible airfares with the world's finest carriers on your behalf.
Monograms offers two air options - Flex Air and Instant Purchase Air. Flex Air allows flexibility if you want to make changes to your vacation schedule. Instant Purchase Air may offer additional airline options but has more restrictions. Some vacations may only offer one air type option.
Do I get airport transfers?
Regardless which air option you choose when you book your Monograms vacation air-inclusive, the transfer to and from the airport to your start and end hotel is included (on published departure and return dates). This can be a substantial savings and give you peace of mind.
Land-only vacation clients who make their own air arrangements on regularly scheduled direct or nonstop flights (not chartered flights) into terminals may purchase our airport transfer service.
Airport transfers can be arranged when you purchase extra nights before or after the vacation. Transfers cannot be provided when you join late or leave early. Flight information for air purchased separately from Monograms will be required at time of booking the extra night transfers and must be provided to Monograms prior to final payment.
You can mail a photocopy of your air itinerary with arrival and departure flights and dates with your invoice number to the Transfer Department. You may also e-mail us with questions. Flight details should be sent apart from other correspondence. Flight details and payment must be received no later than final payment. Time and terminal limitations are provided.
Transfers will be provided only if confirmed by Monograms. Look for confirmation of your transfer in the travel documents.
Can I book a vacation land-only?
Yes. While booking your vacation air-inclusive gives you all the advantages described, you can also choose the land-only option.
How do I book my vacation with air?
Guaranteed air-inclusive prices - air is only available to passengers travelling from Canada and on some itineraries, the United States and only available when booked in conjunction with a land vacation. An additional non-refundable $300 air deposit is required for Flex Air booked in conjunction with any land vacation (i.e. air-inclusive vacation). Air can only be booked by Monograms in conjunction with a vacation package. Instant Purchase Air requires air payment in full at time of booking (i.e. air-inclusive vacation) plus a $80 (International) non-refundable, per person service fee is required. Once booked, Instant Purchase Air is non-refundable, and non-changeable. Some vacations may only offer one Air type option. However, once your airfare is confirmed and Monograms has received your full air and land deposit, your air-inclusive vacation price is guaranteed.
How do you select flights?
Seats for our low-cost airfares fill quickly. We urge you to book early. Air-inclusive reservations cannot be made later than 10 days prior to departure. Additional rules may apply. Ask our Travel Consultants for details. Although we will try, Monograms cannot always honor carrier or flight preferences.
Air tickets will be received two to three weeks prior to vacation departure. For any late bookings, tickets are sent overnight after final payment is received. It is advised to contact your air carrier for special service requests, such as seat assignments and special meals, or, if applicable, to advise your frequent flyer number. Please retain your ticket copy in the event you need it later for proof of your flight; we are unable to supply ticket copies after your return.
Please be advised that electronic tickets will be issued for the majority of air itineraries. If you would like to request a paper ticket, a $80 charge per ticket will be assessed at the time of booking.
Do you offer flight upgrades?
Premium/Business-Class pricing available for most destinations, either on a one-way or round-trip basis.
How are taxes & fees applied to air-inclusive vacations?
Air inclusive price quotes will include all government-imposed taxes and fees applicable at the time of booking and will be shown as a Total Amount. Additional airline fees for baggage may apply. At the time of booking your air-inclusive vacation online, carrier Websites will be provided to check baggage fees, or you can visit www.iflybags.com for up-to-date baggage pricing/restrictions.
The total airfare price, the base airfare price, and the applicable government taxes and fees are broken-out line-by-line and shown while booking online and on the invoice after your travel is booked. For return travel from some countries, international travellers are required to pay entry and/or exit fees at the airport. These fees will be collected by the local government and are payable by the traveller at time of travel. Your confirmation booking information will contain information about these fees.
Are Monograms vacation packages disability accessible?
Monograms makes reasonable attempts to accommodate the special needs of disabled and mobility impaired travellers but is not responsible in the event it is unable to do so. Because we cannot provide individual assistance to travellers in many situations, and most of our transportation services are not equipped with wheelchair ramps, we recommend that you view our terms and conditions for details and contact us to learn more.
What are the travel terms & conditions?
The purchase of any travel services offered by Monograms, constitutes a contractual arrangement between you and Monograms, and represents your acceptance of the Terms & Conditions. Please ensure that you read carefully and understand the Terms & Conditions prior to booking. These Terms & Conditions cover Deposit & Final Payment information, Air-Inclusive Deposits & Final Payment, Revisions & Revision Fees, Air Arrangements, Participation, travellers Who Need Special Assistance, Young travellers, Smoking, Price Policy, Visas and Passports, Hotels & Accommodations, Baggage Allowance, Travel Documents, Not Included in the Land Price, Refunds, Service Inquires After the Vacation, Holidays, Safety, Photos & Pictures, Optional Excursions, and Responsibility.
View full Terms & Conditions
Charges not included in the land vacation price: airfare to and from the start of your vacation; airline baggage fees including checked and/or excess baggage fees; Federal inspection fees for the Federal U.S. Customs and Immigrations; agricultural tax; other per person taxes imposed by government entities; applicable cruise taxes, fees, fares and port charges; passports; visas and vaccinations; transfers; tips to your Tour or Cruise Director, Local Host, driver, Local Guides, and/or ships' crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; mini-bar; alcohol, beverages, and food outside of the contracted menu as presented at a hotel or restaurant (these extra items will be billed to you before leaving the hotel, ship, or restaurant); additional excursions and activities not listed as 'included' in the itinerary; porterage at airports or train stations; Travel Protection premiums; and all other items of a personal nature.