Travel Update

Your Monograms vacation can be moved without incurring any cancellation fees for upcoming travel

March 23, 2020

In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through June 30, 2020. Given these circumstances, Monograms has introduced an unprecedented program designed to give our travellers options and peace-of-mind when considering their travel plans—the Peace of Mind Travel Plan.

Through this plan, Monograms is now allowing all currently booked travellers between March 14 and June 30, 2020 to move travel dates easily and without incurring cancellation fees, land or airline penalties*.

You are free to move your booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. If you are not ready to choose your new vacation, the full value paid to us will be provided via a Letter of Credit, redeemable for any future 2020, 2021 or 2022 departure, and is transferrable.

To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to $200 per person will be in addition to your Letter of Credit, redeemable for any future travel through 2022:

  • Bonus credit of $200 for Avalon Waterways
  • Bonus credit of $100 for Globus
  • Bonus credit of $50 for Cosmos, Escapes by Globus & Monograms

If you decline this Peace of Mind Travel Plan option, contact us for regular cancellation procedures**.

*Peace of Mind offer valid for travel through June 30, 2020 until further notice. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.

**Cancellation refund follows our regular trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Must be advised by March 31, 2020.

Travel Update (as of March 23, 2020)

In response to the Coronavirus (Covid-19) outbreak, the elevated travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Monograms is voluntarily and temporarily pausing global operations for travel through June 30, 2020.

Our guest services team is in contact with guests affected by this suspension in order to adjust their plans for future travel.

FOR UPCOMING TRAVEL (2020 Departures through June 30)

With the temporary suspension of operations, Monograms is offering options to move travel dates or cancel bookings for travel through June 30, 2020 as follows:

  • Affected guests can move their vacation to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2020, 2021 or 2022 without penalty and with an additional re-booking credit through our Peace of Mind Travel Plan*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Letter of Credit to all guests with upcoming departures.
  • Guests can opt out of the Peace of Mind Plan via our regular cancelled vacation process**.

For travel beyond June 30, 2020, we are continuing our policy waiving cancellation penalties**** until 30 days prior to departure.

We understand this is a time of hesitation and concern in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.

Of course we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.

For questions, updates or booking inquiries, contact 1.866.962.9852. Please note that we are experiencing high call volumes, but will do our best to respond in a timely manner.

*Peace of Mind offer valid for travel through June 30, 2020 until further notice. Refund, including the new booking bonus, in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. Letters of Credit not redeemable for cash. Changes in airfare may apply, and the new booking for 2021 or 2022 is subject to any increase in vacation price. Offer may be withdrawn at any time and other restrictions may apply.

**Cancellation refund follows our regular trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Must be advised by March 31, 2020.

***Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Air penalties and changes in airfare may apply. May be withdrawn any time.

****Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of those that include Oberammergau performances or anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.

Exception List